Global Technical Support Center

Photo of a Microsoft employee

Welcome to India GTSC

The Microsoft India Global Technical Support Centre (IGTSC) is based in Bangalore and was established in October 2003. The centre is an integral part of Microsoft's Customer Service and Support (CSS) organization, which has a presence in the Americas, EMEA, APAC and Greater China.

Microsoft India GTSC provides technical resolution services to Microsoft's English-speaking Enterprise customers and partners across geographies. It is a final point of resolution for enterprises that leverage Microsoft technologies in their global networks. The centre works towards helping enterprises optimize their IT investments and keep their businesses productive around the clock. 

Its operations span across five different product groups such as :
  • Developer Products
  • Enterprise Platforms
  • Enterprise Communication
  • Public Sector, SharePoint and Unified
  • SMS&P and Dynamics

The centre is equipped with state of the art labs and infrastructure that ensure the engineers have all the necessary tools and systems to manage customer scenarios effectively.

There is a strong focus on people, skills and technology to ensure we provide timely inputs when enterprises approach us. Every engineer has deep product expertise in their speciality, they constantly work on upgrading their skills to be a step ahead of the market and this is enabled by ongoing training and certifications.

Technical support is a critical component of engagement with enterprises and each day brings in new challenges and scenarios. There is a strong link between the teams in Technical Support and the Product groups so the voice of the customer is translated effectively.
Meet Arpita
Picture of Microsoft Employee
Support Engineer, Microsoft India GTSC
“If you have passion for technology this is the right place for you to be! Microsoft has taught me how to strive for nothing less than the best and achieve excellence not just at work but in whatever I do.”
Meet Manu
Picture of Microsoft Employee
Support Engineering Manager, Microsoft India GTSC
“Microsoft provides great opportunities across a diverse set of businesses and it certainly is a great place to develop professionally. This is the place where I get to work with the best minds and learn something new every day.“
Meet Maria
Picture of Microsoft Employee
Partner Technical Consultant, Microsoft India GTSC
“My tenure at Microsoft has been a great learning curve in terms of technology, business process and consulting skills. Exposure to a plethora of technical knowledgebase and tools helps me learn something new every day.”