The Microsoft India Global Technical Support Centre (IGTSC) is based in Bangalore and was established in October 2003. The centre is an integral part of Microsoft's Customer Service and Support (CSS) organization, which has a presence in the Americas, EMEA, APAC and Greater China.
Microsoft India GTSC provides technical resolution services to Microsoft's English-speaking Enterprise customers and partners across geographies. It is a final point of resolution for enterprises that leverage Microsoft technologies in their global networks. The centre works towards helping enterprises optimize their IT investments and keep their businesses productive around the clock.
Its operations span across five different product groups such as :
- Developer Products
- Enterprise Platforms
- Enterprise Communication
- Public Sector, SharePoint and Unified
- SMS&P and Dynamics
The centre is equipped with state of the art labs and infrastructure that ensure the engineers have all the necessary tools and systems to manage customer scenarios effectively.
There is a strong focus on people, skills and technology to ensure we provide timely inputs when enterprises approach us. Every engineer has deep product expertise in their speciality, they constantly work on upgrading their skills to be a step ahead of the market and this is enabled by ongoing training and certifications.
Technical support is a critical component of engagement with enterprises and each day brings in new challenges and scenarios. There is a strong link between the teams in Technical Support and the Product groups so the voice of the customer is translated effectively.