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Customer Success Manager III (4-6+ Years Experience)

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.


As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Insides Sales organization is a newly formed organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage.


Would you love to build expertise around the leading, next generation cloud services? As a Customer Success Manager (CSM) you will become part of the next generation of client engagement at Microsoft. With the aid of best-in-class sales process, techniques and technologies, you will be empowered to shape sales/customer relationships for a strategic set of Microsoft's customers who are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships.



Key Responsibilities:

• Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves to compete in the next decade by embracing Microsoft’s technologies

• Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios

• Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies

• Drive customer engagement from opportunity to increasing usage; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success

• Manage ongoing customer relationships to ensure long-term customer success with Microsoft technologies

• Meet and exceed targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution usage; accurately forecast sales, pipeline and usage for the products and solutions in your scope

• Work in a fast-paced, collaborative and dynamic teaming environment with Sales Development Specialist, and Technical Solution Professionals to effectively manage customer engagement throughout the sales cycle

• Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers

• Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives

• Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience



Requirements:

• 4 year degree preferred

• 4-6 years sales experience with a proven track record of success. Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs

• Experience working with or selling Azure or similar solutions preferred

• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations

• Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude

• Ability to identify the key aspects of a cloud consumption growth engagement, nurture the engagement, and manage the customer relationship through success

• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately

• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

• Solid time management skills and ability to work independently or under supervision with a high level of integrity

• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus

• Passion for cloud technologies and changing the world


By applying to this position, you are being considered for multiple like positions. Position specifics, including hiring team, location and position details, will be determined during the interview process. The job description should make clear the job responsibilities and required qualifications.


Must be able to legally live and work in the country for which you’re applying, without visa support or sponsorship


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.

Job #

1059625

Locations

United States, Fargo (ND)

Job families

Sales

Teams

Sales
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