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Azure Managed Services - Premier Field Engineer

Azure Managed Services - Premier Field Engineer


Remote PFE support from Bucharest/Timisoara offices to Microsoft global clients.


#Overview


Are you looking to grow and expand your technical, customer and soft skills? Do you dream of working with a team engaged in supporting the newest and the best technologies that Microsoft has to offer? Do you wish to work as part of a team who not only delivers technical support but is engaged in the entire support lifecycle? Then this might be the team you are looking for. At Managed Services Support, we do all of the above and have fun while delivering true solution support to top tier Microsoft customers and we are the only team at Microsoft doing this.


If you desire to work with a breadth of Azure technologies, growing your technical depth at the same time this role would be best suited.


Managed Services Support: Is a team dedicated towards providing end to end support (from Bucharest or Timisoara offices) for a customer solution, built primarily on Microsoft Cloud Technologies. Support is delivered primarily remotely, limited travel being required on exception basis only. The offering is intended to manage all the support needs of the customer offering a hands off approach to Microsoft’s top tier customers using the latest Microsoft cloud technology.


At Managed Services, we support all the cloud technologies belonging to the Microsoft Azure cloud platform. We are building a team with diversified skill set so we can deliver an end to end support experience to our customers, all under one roof, 24x7. Engineers on our team usually come with a depth of experience in one or two technologies and they are really good at those, but are also looking to broaden their skill set by doing some real world work, not just by reading books or sitting in a classroom. At Managed Services Support, you will have that opportunity, to expand your skill set, learn new technologies and grow your leadership in the technology you excel at, all without being siloed into a particular feature of a particular product. You will deal with high profile customers, be their first and most important point of contact, collaborating with multiple teams as the situation may demand.


#Responsibilities


Key Accountabilities

•Communicate with Managed Services Support customers regarding technically complex issues about Microsoft software products and manage relationships with those customers.

•Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills.

•Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.

•Use trace analysis, source code, and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing sample code.

•Collaborate with the team technical lead and other technical teams (EE, SE, Dev. etc.) at Microsoft to deliver solutions to customer issues.

•Create technical content including Knowledge Base articles, whitepapers, training documents, etc.

•May act as technical focal point in cooperative relationships with other 3rd party companies / Vendors who also support the customer’s managed solution.

•Ability to handle Critical Situations in technically challenging and politically hot circumstances.

•Available to work critical cases on a 24x7 basis or through an on-call model from


#Qualifications  


Key Success Criteria

•Ability to positively impact customers, contribution to team customer satisfaction and utilisation goals

•Excellent team player

•Strong ownership of customer issues

•Realise personal accountability within team

•Ability to take responsibility and react effectively


Knowledge, Skills and Experience


Graduate of Computer Science or related Technical University


Fluent in English


Strong problem-solving abilities


Basic knowledge of developing web sites, web services, software.


Understanding of basic Cloud computing fundamentals


Highly Desirable


Knowledge of Azure technologies, Web site, Storage (Queues, Tables, Blobs) SQL Azure.


Azure Media services, content encoding, network for streaming video and audio.


Content Distribution Network, Origin Shields, Token Based authentication, Mapping CDN URLs to Azure Media Services.


Microsoft is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.


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Job #

1080739

Locations

Romania, Bucharest

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