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SMB/EDU Solutions Expert

As a SMB/EDU Solutions Expert, you will help customers digitally transform their business. You will advise customers on cloud productivity, be the first point of contact for new customers, and help re-foster relationships with past customers. The SMB/EDU Solutions Expert will deliver a strong first impression and set the foundation for long-term customer relationships. By performing both outbound and inbound selling motions, you will have meaningful conversations with customers to understand their priorities, focus on business outcomes, address customer needs with solutions, and proactively get customers to benefit from Microsoft Store offerings.

You will work directly with customers, your store field teams, and implementation partners to qualify leads, introduce them to stores for business consultations, workshops, and events, and assist in achieving quarterly and annual sales quotas -- with net-new business as well as managing and growing Microsoft Store's existing book of business. You will be expected to utilize modern selling and marketing techniques and tools to communicate effectively with key business decision makers.

We invite you to start your journey in our brand-new Lead Distribution Program at Microsoft Stores. As part of the team, you will chart a career across sales, technical sales and consulting where you will help our physical store customers leverage all the benefits that Microsoft Stores has to offer, including personal training, business consultations, events and workshops, and to provide our leading cloud solutions.

Most importantly, you will have the opportunity to achieve your personal goals and advance your career whether you are looking to build on your sales and consulting experience or exploring how to leverage your experience to dive into modern cloud.

This Job is in the following Microsoft Store locations:

San Diego, CA

Nashville, TN

This Job is eligible for the following work arrangements:

Full-Time – 40 hours per week

Come as you are! Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

We provide:

•      A work environment that is diverse, inclusive, and welcoming of all  

•      Training that will make you feel empowered to do your best work even if you aren’t a tech expert

•      Career opportunities for all of our employees

•      Fantastic, comprehensive and competitive benefits for full-time and part-time employees  

•      Gratitude & recognition for our awesome employees  

•      Belief that at Microsoft #WeWinAsATeam  

This Job will have the following industry leading training program for employees of the Lead Distribution Program:

•      Microsoft Product and Solution Training

•      Executive Conversation Training

•      Social Selling Techniques

•      Industry Training

•      Challenger Selling Skills

•      Demonstration and Presentation skills

Key Role Responsibilities:

•      Perform outbound calls to existing past customers and customers within our pipeline and introduce Store as source of ‘Cloud Productivity Solutions’

•      Position competitive offerings and solutions in the context of customer needs and experiences; provide product overview and insights pertinent to customer needs and usage scenarios


•      Introduce and invite prospective customers to in-store cloud events, training and 1-1 consultations with Stores

•      Follow communication “scripts” on various Microsoft Store campaigns to seize opportunities with customers

•      Assist prospective customers scheduling time with Stores in your market

•      Receive leads through Microsoft’s CRM (MSX), and funnel prospective customer opportunities to sales team within Store

•      Work in a fast-paced, collaborative and dynamic teaming environment with Business Sales Specialist, Business Experts, Service Advisors and partners to effectively manage opportunities and pipeline through the sales cycle

•      Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, promote store value, and sell to Microsoft Store customers

•      Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience

Required Qualifications

•      1+ years of sales/customer service background

Preferred Qualifications

•      Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs

•      Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

•      Solid time management skills and ability to work independently or under supervision with a high level of integrity

•      Experience using Microsoft Office Suite applications (SKYPE, Outlook, Windows 10, PowerPoint, Word, Excel, OneNote and SharePoint); Microsoft 365, Office 365, and other CRM experience is a bonus

•      Passion for cloud technologies and changing the world

•      Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position      


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.    

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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United States, San Diego (CA)

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Retail Stores