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EMEA Search Advertising Support Leader

Microsoft envisions a world where passionate innovators come to collaborate, imagining what can be and taking their careers to places they simply couldn’t anywhere else. This is a world of more possibility, innovation, openness, and sky’s-the-limit thinking – a cloud-enabled world.  


Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care genuinely about. We are committed to taking our ideals and vision and making a difference in the lives of people and organizations in all corners of the planet. 


Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. 


As Leader of the EMEA Bing Ads Support team based in Dublin, you will have responsibility for a multi-disciplined, intently customer focused team of 40 technical professionals. The EMEA Bing Ads Support team is deeply integrated in the Microsoft Search business, and is fundamental to realizing our core priorities of Being Client Obsessed and Making MSA a Growth Engine for Microsoft. As leader of the EMEA Support team, you will own and be response for developing the connections and engagements across Sales, Engineering and partner teams – you will be expected to lead, drive and foster this stakeholder engagement and management to advance our Search business. 


Internally with Bing Ads Support, will you be a member of the Global Support Leadership Team, and together with colleagues across the US and APAC region, will be responsible for setting, executing and delivering the Support strategy aligned to the MSA vision. 


Success in this leadership role will require ability to set and inform Strategy based on insight and data; the ability to translate Strategy into execution plans that motivate and positively challenge the team; and adeptness to always keep customer success and stakeholder trust front and center. 


Key Responsibilities:


Thought Leadership

- Strategic thinking with ability to translate vision into execution plans that motivate and deliver success 

 

People Leadership

- Passion for people and team development – commitment to building and maintaining a high-performance team in a demanding, always-on business 

- Outstanding leadership level stakeholder holder management across multiple disciplines, with ability to create win-win situations 

- Ability to coach teams to engage early and lead with new insights to grow our business and capabilities 

 

Customer & Partner Advocacy 

- Ability to operate comfortably and competently in both deeply technical and sales environments 

- Ability to put customer and partner experience front and center 

 

Qualifications, Skills and Experience:


- Management & leadership experience in a fast moving, technical and/or on-line business 

- Demonstrated passion and ability for building high performing teams in a demanding and often ambiguous environment 

- Proven capacity to realize high quality, customer experiences through others 

- Senior level stakeholder management skills to deliver results through negotiation and collaboration 

- Talent attractor with proven history attracting and developing new leaders 

- Excellent oral and written communication, presentation and analytical skills – ability to translate complex concepts for a variety of audiences 


At Microsoft you'll have access to talented people, technology, tools and toys that will help you use your skills and imagination to realize your full potential. We want you to contribute the talent, perspective and ideas that are uniquely yours and you'll have the freedom, guidance and encouragement to accelerate your growth.


At Microsoft you'll work with incredibly talented colleagues, mentors and leaders and discover new ways of thinking and working. We'll also invest in your health and wellbeing through a competitive package with a wide range of adjustable benefits you can customise to your needs.


Microsoft employees enjoy a competitive compensation package.  This includes: base salary, bonus, car allowance, stock awards, strong flexible benefits, including pension scheme, private medical cover and more!


Microsoft is an equal opportunity employer and supports workforce diversity.


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Job #

1083105

Locations

Ireland, Dublin

Job families

Program management (engineering)

Products and technologies

(not product or technology specific)

Teams

Advertising
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