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PFE

Dynamics Global Domain  


Microsoft’s Dynamics Domain helps customers maximize their investment in Microsoft Dynamics solutions and the full portfolio of Microsoft Products through accelerated adoption and productive use of technologies. The Microsoft Dynamics Global Practice is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.


Summary


Global PFE Mission Statement

Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services.  As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

Purpose

Premier Field Engineering (PFE) is part of Microsoft’s Services Organisation.   PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments.   We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices.   When things do go wrong we provide rapid on site expertise to resolve critical situations

Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world.  


Responsibilities  


- Onsite proactive and reactive services to our Premier customers  

- Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)

- Long term engagements with Dedicated Support Engineering

- 75% Travel throughout EMEA, with focus on Africa and the Middle East

- Services delivered by highly skilled engineers with deep technical expertise


Required skills


- Ideal candidate would have 3+ years’ experience with Microsoft Dynamics CRM, preferably with multiple versions (2011-2016) and CRM Online.  

- Microsoft Certified Business Management Solutions Professional – Installation and Deployment for Microsoft Dynamics CRM certification preferred but not required at hire; will be expected to be completed within 6 months of hire.  

- Dynamics CRM Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting Dynamics CRM systems, ideally in multiple industries

- Microsoft accreditation in SQL and or SharePoint preferred  

- Development experience preferred.  

- Advanced Development experience in . NET languages (C#) and Javascript a plus

- Proficiency in at least one of the CEE languages and English a must


Competencies  


- Competent in the following areas:

- Experience in the enterprise customer arena

- Face-to-face customer engagement skills

- Excellent written, oral and presentation skills

- Troubleshooting knowledge & skills

- Good understanding of ITIL/Service Management


We need individuals that:


- Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.


- Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.


- Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.


- Enjoy team work, and actively contribute to their peer group as well as our customer account teams.


- Communicate at various levels from CIO to the technical staff on the ground.


For any further information please contract Alexandra Grin – E-Mail: a-algrin@microsoft.com


Microsoft is an equal opportunity employer and supports workforce diversity. Join an international work environment that is characterized by flexibility, an informal atmosphere, and a fast pace. We offer competitive pay and a wide range of benefits. Microsoft acknowledges your performance by investing in your health and financial future and by ensuring your work-life-balance.


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Job #

1083603

Locations

Russian Federation, Moscow

Job families

Consulting services

Products and technologies

(not product or technology specific)

Teams

Consulting services
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