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Prin Account Del Exec

Microsoft Public Sector Services State and Local Government team helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall customer and partner experience, serving as the customer advocates within Microsoft and driving customer-centric solutions in support of our customers mission to increase productivity and maximize a customer’s return on investment.

The Cloud Account Delivery Executive (C-ADE) is responsible for the overall customer cloud experience of Services accounts. As customers embark on business transformations utilizing Microsoft’s cloud technologies identifying customer needs aligning with their cloud strategy and establishing program governance is critical in the delivery of services and exceeding their expectations. The Cloud ADE is responsible for developing strong customer relationships with key contacts including C level executives to help drive the adoption and change associated with large transformative cloud implementations.

Additionally, the C-ADE manages a virtual team of delivery resources (Consulting and Premier) and oversees monitoring of key performance indicators to ensure a healthy and growing business within assigned accounts. Embodying the One Microsoft spirit, the C-ADE teams with Sales, Operations and Resource Management roles to execute a winning strategy with positive outcomes for customers, partners, our employees and our business.

The C-ADE:

- Recommends, delivers and supports technologies and services that meet current customer needs, and evolves strategies to adapt to future needs.

- Is accountable for an end to end delivery strategy that drives high usage of cloud services within assigned customers through the creation and execution of a thorough and action-oriented adoption plan Proactively identifies new cloud workloads and expansion opportunities in assigned accounts Leads conversations with senior customer contacts to optimize business outcomes for the customer and Microsoft.

- Builds, maintains and leverages strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence the strategy and adoption of cloud services Engages subject matter experts as needed to drive usage and help accelerate customer value for cloud workloads

- Develops strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with external partners and customers

- Develops trusted relationships at the highest levels of the customer organization Acts as a role model and encourages continuous personnel and organizational improvement.

The successful ADE’s focus areas will include effective leadership skills in a matrix organization, virtual team management, operational control (operating and budgeted expense), resource allocation (headcount and staffing plans), complex deal structuring and review and overall delivery project management. He/she will need to lead and motivate others through strong leadership, have a high level of selling and customer/partner service skills and can think strategically.

A successful C-ADE will have proven experience in running governance of complex deployment and usage projects within large organizations. The successful candidate will possess excellent communication and presentation skills as well as have the ability to interface effectively with employees and customers at all organizational levels.

Basic Qualifications:

• BS, BA or Masters degree

• 8+ years of related experience Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project/Program Management

Willing to travel 60-75% as required Location:

The ideal candidate will reside in the Central United States. US Residents only - no relocation available. Regular (60% to 75%) travel is required to customers across the Central and Eastern United States.   Comments: Location: Central US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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United States, Other (United States)

Job families

Consulting services


Consulting services