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Business Program Mgr

Overview of Group/Department Role Sits in within MS

Microsoft Services mission is to lead and serve our customers and partners as they realize their full potential in a mobile-first, cloud-first world. We are a diverse group of technical architects, engineers, consultants and support professionals, more than 21,000 strong, serving customers in 191 countries and 46 languages. We drive over $5B in revenue annually.

Services continues to be the key differentiator in accelerating a customer’s transformation ensuring they get the most out of their technology investments. In order to support Microsoft’s transformation, we must continue to evolve what we sell, how we sell, how we deliver, how we operate, and how we drive consumption for the company.

Enterprise Services (ES) Delivery is a newly formed, worldwide delivery organization focused on Global Domain Delivery. This new delivery model was designed to better align Delivery resources and support end-to-end offerings for our customers. Global Domains are aligned by technology and include a broad set of global expertise to create an agile delivery team that supports the customer lifecycle from pre-sales, to implementation, to proactive services.

Role Purpose

This Business Program and Operations Manager is part of a team responsible for the overall operational health of the Enterprise Services Delivery organization. The role will serve as a Vendor Management Lead partnering with the Domain and Global Capacity Management functions and Microsoft Vendors to drive results that support key business objectives of : excellent outsourcing, customer satisfaction, cost effectiveness, operational excellence, metrics management, and consistent delivery to end users. This function always innovates with various business process models to support business agility as per business growth and demand. The role will report into the ESD Operations Asia Vendor Management Lead.

Key Success Criteria and Competencies required

Supplier Relationship Management and Governance:  

•         Owning and driving strategic relationships with vendors at an executive level, ensuring completeness and accuracy of Master Contracts and Pricing including Statement of Work development, Amendments and Vendor Service Agreements while working with appropriate vendor contacts and LCA teams.

•         Coordinate Strategic Business reviews with project and vendor teams.   Providing seamless communications between vendors, project teams, and supporting functions such as Resource Management, Domain SAO & Delivery Leaders, Finance, SBO, Operations will be imperative.

•         Execute Supplier Governance framework including review performance, quality of resources, N+1 Technology Skill Readiness, Issue and Conflict Management, adherence to Compliance

Program Management

•         Manage and Align with business goals and see the big picture. This key role will implement and take the right decisions at the right time with the right vendor. Evaluate commercial performance  

Innovative Business Management and Models

•         Define/Develop Key Business models with vendors in lines with ESD Domain Delivery models like Orange/ Green Badges Pool, building Bench with vendors etc.

•         Focus on strategic relationship with Supplier Companies, improving productivity, cross skilling, enabling staffing to internal customers/stakeholders

•         Drive innovative analysis to highlight improvement areas

•         Exchange information and best practices with other world-wide areas and business teams on issues such as local business trends, on-going projects and concerns

•         Continuously provide guidance to help improve efficiency through analysis and reporting processes, whilst continuing to manage and meet business partners’ expectations

Execution Excellence

•         Look at Innovation and Contribute to systems and tools design/improvements for both Business process models and alignment with key business partners and vendors, by working closely with the Tools / Process teams.

Experience and Qualification include:

Ideal candidates should have 10+ years of Supplier/Vendor Management, Supplier Relationship, Procurement,   Planning, Analytics and Operations experience and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization. The candidate need to be able to achieve results through influence across multiple organizations.

•         Bachelor’s in business, information technology, or related field, and/or equivalent experience

•         Proven stakeholder management skills, especially in a cross organizational matrixed teams

•         A strong business aptitude coupled with an affinity or appreciation for technology and the advancement of technology in thriving organizations

•         Ability to effectively prioritize and coordinate multiple work streams of activities

•         Knowledge and understanding of the financial and operational functions of a delivery organization (i.e., budget, time logging, optimizing cost, escalation processes, invoicing, capacity management)

•         Experience evaluating work breakdown structures, cost estimations and resource loading

•         Ability to develop strong, productive relationships with colleagues and management to meet targeted objectives

•         An analytical mind set with the ability define metrics, reports, interpret results, and make recommendations on appropriate courses of action

•         Excellent communication, collaboration, organizational, time management, presentation, and writing skills

•         Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations

Microsoft is an equal opportunity employer.   All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Job #



United Kingdom, Reading

Job families

Business programs & operations

Products and technologies

(not product or technology specific)


Business development and evangelism