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Sr BPM Mgr, Unified Support Offerings, WW Digital, Services & Success

Do you thrive on solving complex problems in a fast-paced environment? Microsoft Unified Support, part of Microsoft Services, is a global business made up of exceptional people who deliver world class services, earning customer confidence, trust, and loyalty.

The Microsoft Unified Support portfolio must evolve with the industries and markets it serves. In FY18, we are launching a new commercial support offering, the biggest Microsoft Support transformation in the past twenty years, modernizing our offerings and simplifying support for our customers.

Senior Business Program Manager, Unified Support Offerings

As a Program Manager, you will be an offering level lead. Key responsibilities include:

•      Develop and land the strategy for the support offering level, ensuring there is a compelling value proposition at the portfolio level.  

•      Coordinate with other Offerings Level owners to create compelling value proposition at the portfolio level.

•      Develop and maintain customer experience vision for level

•      Gather and validate support level requirements with stakeholders

•      Research customer needs and competitive services

•      Maintain and update offering portfolio design principles.

•      Understand dependencies and business requirements from diverse stakeholders.

•      Identify gaps and whitespace opportunities not yet addressed

•      Ensure you are representing the voice of the customer into the design and product development process


•      8+ years of Program, Project and/or Product Management experience.

•      Solid knowledge of how to design and execute high-touch programs leading to successful customer engagements

•      Good understanding of cloud services

•      Strong strategic planning and leadership, communication and organizational skills.

•      Affinity to data and making data-driven decisions.

•      Strong cross-group partnering skills.

•      Excellent communication skills with the ability to present to and influence senior leadership inside Microsoft.

•      Good understanding of the support business is a plus.

•      Bachelor’s degree required, MBA or equivalent experience highly preferred.

Location:   Microsoft Headquarters, Redmond, WA. Estimated travel for this role will be approximately 15%.

Microsoft Digital, Services & Success

Microsoft Digital, Services & Success, with over 22,000 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to


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United States, Redmond (WA)

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