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John Cho of Microsoft

Customer Success

Our Customer Success employees play a vital role in helping customers achieve digital transformation; drive change management, consumption, and adoption activities with key business and IT decision makers; and enable customers to realize real value from their investments.

Photo of two employees talking on couch

Principal Customer Success Account Manager Careers​

​Are you a senior client services leader who thrives on building relationships with customers and partners? If your strength is driving technology solution adoption and delivery at the C-suite level, this is your opportunity to join Microsoft and transform the way our customers work while maximizing their business value. ​

Join our talented team and help our largest and most complex global & strategic customers through their Cloud transformation journey. This is your opportunity to deliver solutions that drive customer success and help us achieve our mission to empower the planet. ​

​Explore Principal and Senior Roles

Meet Kellyn Gorman, Cloud Solution Architect

Our colleague Kellyn digs into her role on the Customer Success team, sharing her passion for creating exceptional experiences for our customers around the world. See what’s involved, what she finds the most rewarding about Customer Success, and how customer obsession and collaboration take center stage.
photo of Microsoft employee Kellyn - Why I say yes to #CustomerSuccess: My #MicrosoftLife