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John Cho of Microsoft

Customer Success

Our Customer Success employees play a vital role in helping customers achieve digital transformation; drive change management, consumption, and adoption activities with key business and IT decision makers; and enable customers to realize real value from their investments.

Photo of two employees talking on couch

Principal Customer Success Account Manager Careers​

​Are you a senior client services leader who thrives on building relationships with customers and partners? If your strength is driving technology solution adoption and delivery at the C-suite level, this is your opportunity to join Microsoft and transform the way our customers work while maximizing their business value. ​
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Join our talented team and help our largest and most complex global & strategic customers through their Cloud transformation journey. This is your opportunity to deliver solutions that drive customer success and help us achieve our mission to empower the planet. ​

​Explore Principal and Senior Roles
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Meet Microsoft Customer Success

Check out some highlights from the Meet Microsoft Customer Success virtual event! Our stellar lineup of panelists shed light on their roles, Microsoft's top-tier culture, and why you should consider joining our growing #CustomerSuccess team.
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Meet the Microsoft Customer Success Team

Our Customer Success professionals

Read stories about employees in Customer Success and their accomplishments at Microsoft.

A culture of collaboration and customer obsession 

Kellyn shares how she’s able to be her authentic self at work as a Cloud Solution Architect while building cloud-enabled solutions for customers and learning new technologies. 

How we’re helping our customers in new and inspired ways

For our colleague Kunal, it's the breadth of Microsoft technology, our customers, and driving continuous innovation that fuels his passion for our Customer Success team.

Why I said “yes” to Customer Success

As Senior Principal Customer Success Account Manager, Kim shares how she has found empowerment and growth in her career with Microsoft.  

Meet Ryen Macababbad, Senior Security Cloud Solution Architect Manager

Being on the Microsoft Customer Success team means being a part of something bigger and creating impact for people around the world. Hear how Ryen empowers customers to grow through technology as a Senior Security Cloud Solution Architect Manager.