<b>Overview</b><br><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Team Mission: </strong>We are dedicated to leveraging artificial intelligence to transform core enterprise business processes, helping customers achieve breakthroughs in efficiency and innovation across sales, service, supply chain, and other critical domains. The AI Business Process (AIBP) practice focuses on deploying AI solutions in ERP, CRM, finance, and operations by deeply integrating with <strong>Microsoft Dynamics 365, Power Platform, and Copilot Studio</strong> — automating workflows, personalizing customer experiences, and optimizing enterprise processes.</p><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;">As an AI Business Process Architect, you will serve as a <strong>business-oriented consultant</strong> within a collaborative team of experienced architects and domain experts. This role emphasizes <strong>industry knowledge and business process expertise</strong> over deep technical implementation skills. Under the guidance of senior leads, you will help customers identify where Microsoft’s AI innovations — including <strong>Dynamics 365 Copilot</strong> and <strong>custom AI Agents</strong> — can address real business challenges and drive measurable operational improvements.</p><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;">Your work will span both pre-sales and delivery: leading business discovery workshops, mapping AI opportunities to industry-specific processes, articulating business value to executive stakeholders, and ensuring that delivered solutions achieve the <strong>business outcomes</strong> customers expect. This role is ideal for early-to-mid career professionals with strong <strong>business acumen and industry curiosity</strong> who want to shape how AI transforms enterprise operations.</p><br><br><b>Responsibilities</b><br><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Industry & Business Process Expertise</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Develop and maintain <strong>deep knowledge of industry-specific business processes</strong> (e.g., sales cycle management, customer service operations, financial close, supply chain planning) across one or more verticals such as manufacturing, retail, financial services, or professional services.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Conduct business discovery workshops with customers to map current-state processes, identify inefficiencies, and uncover high-impact opportunities for AI-driven improvement.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Build <strong>industry-contextualized AI solution scenarios</strong> that speak directly to the business language of customer stakeholders — not just technical possibilities, but tangible operational outcomes (e.g., reduced order-to-cash cycle time, improved first-call resolution, faster demand forecasting).</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Stay current with industry trends, competitive dynamics, and regulatory requirements relevant to target sectors, ensuring AI recommendations are practical and compliant.</li></ul><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Business Value & Outcome Focus</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Champion a <strong>business-outcome-first</strong> approach: every AI initiative must tie to measurable KPIs such as revenue growth, cost reduction, customer satisfaction, or operational throughput.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Develop clear ROI models and business cases that articulate AI value in terms executives understand — not technology features, but business impact.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Track and report on post-deployment business metrics to demonstrate realized value and identify further optimization opportunities.</li></ul><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Pre-Sales Engagement & Consultative Selling</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Lead <strong>business-focused customer conversations</strong> during pre-sales: understand strategic priorities, map pain points to AI use cases, and co-create solution visions with business decision-makers.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Collaborate with sales teams to craft compelling proposals grounded in industry benchmarks, peer success stories, and customer-specific business cases.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Support proof-of-concept (POC) demonstrations with a business narrative that connects technical capabilities to customer outcomes; collaborate with partners to expand AI adoption opportunities.</li></ul><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Solution Design & Delivery Support</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Provide the <strong>business and process perspective</strong> in solution architecture discussions, ensuring AI designs align with how the customer actually operates — not just technical best practices.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Collaborate with technical architects to define requirements, validate solution fit against business workflows, and ensure delivered solutions meet end-user needs.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Using tools such as <strong>Microsoft Copilot Studio</strong>, contribute to configuring AI Agents that mirror real business processes — translating domain knowledge into agent behavior, prompts, and workflow logic.</li></ul><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Change Enablement & User Adoption</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Own the <strong>business adoption strategy</strong> for delivered AI solutions: design adoption plans, define success metrics, and ensure new capabilities are embedded into daily operations.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Lead change management activities including stakeholder alignment, key user training, and business process transition planning.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Monitor adoption KPIs and business metric improvements; surface insights to drive continuous value realization.</li></ul><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Continuous Learning & Industry Development</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Invest in <strong>industry knowledge and business domain expertise</strong> as a primary growth area — attend industry events, study vertical trends, and build a professional network in target sectors.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Stay current with Microsoft’s AI product roadmap and how new capabilities map to industry use cases.</li></ul><p><span style="font-size: 10.5pt; font-family: Arial, sans-serif;">Contribute reusable industry playbooks, business case templates, and process mapping assets to the team’s knowledge base.</span></p><br><br><b>Qualifications</b><br><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Required</h2><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Education</strong></p><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Bachelor’s degree or above in Business Administration, Management, Information Systems, Supply Chain, Finance, Engineering, or a related field. MBA or business-focused postgraduate qualifications are a plus.</li></ul><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Experience</strong></p><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>3</strong><strong>–5</strong><strong> years</strong> of work experience in <strong>management consulting, business process consulting, or industry-focused roles</strong> involving enterprise operations (e.g., sales operations, customer service, finance, supply chain). Experience with CRM/ERP implementations from a business/functional perspective is highly valued.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Exposure to digital transformation, process improvement (e.g., Lean, Six Sigma), or automation initiatives preferred over purely technical backgrounds.</li></ul><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Technology Awareness (Primary)</strong></p><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Working awareness of <strong>Microsoft Dynamics 365, Power Platform, and Copilot Studio</strong> — understanding what they do and where they fit, rather than deep implementation expertise.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Basic understanding of AI and large language model concepts — enough to explain value propositions to business audiences and collaborate effectively with technical architects.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Comfort navigating enterprise technology landscapes (ERP, CRM, integration patterns) at a conceptual level to bridge business requirements and technical solutions.</li></ul><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Industry & Business Knowledge (Supporting)</strong></p><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>Solid understanding of enterprise business processes</strong> in at least one domain: sales & marketing (lead-to-cash), customer service (case management, contact center), finance (procure-to-pay, record-to-report), or supply chain (plan-to-deliver, inventory optimization).</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Ability to conduct business discovery, document current-state processes, identify pain points, and articulate improvement opportunities in language that business stakeholders understand.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Familiarity with industry dynamics, competitive landscapes, and regulatory considerations in one or more sectors (e.g., manufacturing, retail, financial services, healthcare, professional services).</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Demonstrated ability to build business cases and ROI models that connect technology initiatives to measurable business outcomes.</li></ul><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Communication & Stakeholder Management</strong></p><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>Excellent</strong> written and verbal communication skills; able to lead business workshops, present to executive stakeholders, and translate between business and technical teams.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Strong consultative and facilitation skills — able to build trust with business leaders, guide discovery conversations, and influence without authority.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Comfort working across cross-functional teams including sales, consulting, engineering, and customer business units.</li></ul><p style="margin: 0cm 0cm 6pt; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif;"><strong>Language</strong></p><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;">Proficient in English (reading, writing, speaking, and listening); able to write business proposals and communicate with global teams.</li></ul><h2 style="margin: 14pt 0cm 8pt; font-size: 12pt; font-family: Arial, sans-serif; color: #2e75b6;">Preferred</h2><ul style="margin-top: 0cm; margin-bottom: 4.0pt;"><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>Industry Depth: </strong>Prior consulting or operational experience in a specific vertical (manufacturing, retail, financial services, etc.) with the ability to speak credibly about industry-specific challenges, metrics, and best practices.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>BizApps & Process Expertise: </strong>Hands-on functional experience with mainstream ERP/CRM platforms (e.g., SAP, Salesforce, Oracle, Dynamics 365) from a business analyst or functional consultant perspective. Experience with business process reengineering or transformation programs.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>AI Awareness: </strong>Participation in AI or automation projects from a business/use-case perspective. Familiarity with Responsible AI principles. Understanding of how generative AI, conversational AI, or RPA can address specific business scenarios.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>Certifications: </strong>Relevant business or technology certifications such as Dynamics 365 functional consultant certifications, PMP, Lean Six Sigma, or industry-specific credentials.</li><li style="margin: 0cm 0cm 4pt 10px; line-height: 115%; font-size: 10.5pt; font-family: Arial, sans-serif; text-indent: 10px;"><strong>Soft Skills: </strong>Intellectually curious with a passion for understanding how businesses operate. Strong analytical and problem-solving skills. A consultative mindset that balances strategic thinking with practical execution.</li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>