Microsoft Careers Stage

Cloud Solution Architect, Endpoint - CTJ - Poly

2025-12-12

United States, Virginia, Reston

4 days / week in-office

<b>Overview</b><br><p><span data-contrast="none">We are looking for a Cloud Solution Architect, Endpoint (CSA), specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers’ AI transformation and enabling secure, AI-enhanced workplace experiences. </span><strong><span data-contrast="none">This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s endpoint solutions, including Intune, MECM, Azure Virtual Desktop (AVD), Windows 365, and MECM to Intune Migrations.</span></strong><span data-contrast="auto"> This role allows for some remote work with frequent on-site support (4+ days/week) at the customer’s facility in Northern Virginia, and occasional travel (25%) to other customer locations.</span><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="none">Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p><br><br><b>Responsibilities</b><br><ul><li data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="37" data-font="Symbol" data-leveltext="" aria-setsize="-1"><strong><span data-contrast="auto">Be a trusted advisor and drive business value through AI Transformation</span></strong><span data-contrast="auto">: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.</span></li><li data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="37" data-font="Symbol" data-leveltext="" aria-setsize="-1"><strong><span data-contrast="auto">Drive Customer Success</span></strong><span data-contrast="auto">: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="37" data-font="Symbol" data-leveltext="" aria-setsize="-1"><strong><span data-contrast="auto">Explore growth opportunities:</span></strong><span data-contrast="auto"> Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="37" data-font="Symbol" data-leveltext="" aria-setsize="-1"><strong><span data-contrast="auto">Accelerate Customer Cloud and AI Endpoint Journey</span></strong><span data-contrast="auto">: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="37" data-font="Symbol" data-leveltext="" aria-setsize="-1"><strong><span data-contrast="auto">Embrace a growth mindset:</span></strong><span data-contrast="auto"> Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. </span></li><li data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="37" data-font="Symbol" data-leveltext="" aria-setsize="-1"><strong><span data-ccp-parastyle-defn="{"ObjectId":"aaed607e-c2a3-5841-9fb4-41037bfa0faf|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",268442635,"24",469775450,"paragraph",201340122,"2",134233614,"true",469778129,"paragraph",335572020,"1",335559740,"240",201341983,"0",134233118,"true",134233117,"true",469778324,"Normal"]}" data-ccp-parastyle="paragraph">Learn-it-all: </span></strong><span data-contrast="auto"><span data-ccp-parastyle="paragraph">Demonstrate</span><span data-ccp-parastyle="paragraph"> a self-learner mindset through continuous, self-directed learning in areas such as </span></span><span data-ccp-parastyle="paragraph">endpoint management, virtualization, AI integration</span><span data-contrast="auto"><span data-ccp-parastyle="paragraph">, business value realization, and adoption and change management. Build and </span><span data-ccp-parastyle="paragraph">maintain</span><span data-ccp-parastyle="paragraph"> technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li></ul><br><br><b>Qualifications</b><br><p><strong><span data-contrast="auto">Required Qualifications (RQs)</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><ul><li data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="34" data-font="Symbol" data-leveltext="" aria-setsize="-1">Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</li><li data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="34" data-font="Symbol" data-leveltext="" aria-setsize="-1"><span data-contrast="none">3+ years experience working in a customer-facing role (e.g., internal and/or external) relevant to this role.</span></li></ul><p> </p><p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p><p><strong><span data-contrast="auto">Other Requirements: </span></strong><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto"><strong>Security Clearance Requirements:</strong> Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: </span><span data-ccp-props="{}"> </span></p><ul><li>The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.</li><li><strong>Clearance Verification</strong>: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.</li><li><strong>Microsoft Cloud Background Check</strong>: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. </li></ul><p><strong>Citizenship & Citizenship Verification:</strong> This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance </p><p> </p><p><strong><span data-contrast="none">Preferred Qualifications (PQs)</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Bachelors</span><span data-ccp-parastyle="Normal (Web)"> Degree in Computer Science, Information Technology, Engineering, Business, </span><span data-ccp-parastyle="Normal (Web)">Liberal Arts, </span><span data-ccp-parastyle="Normal (Web)">or related field AND 8+ </span><span data-ccp-parastyle="Normal (Web)">years experience</span><span data-ccp-parastyle="Normal (Web)"> in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">OR </span><span data-ccp-parastyle="Normal (Web)">Masters</span><span data-ccp-parastyle="Normal (Web)"> Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ </span><span data-ccp-parastyle="Normal (Web)">years experience</span><span data-ccp-parastyle="Normal (Web)"> in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li><span data-ccp-parastyle="Normal (Web)">OR equivalent experience</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">4+ </span><span data-ccp-parastyle="Normal (Web)">years experience</span><span data-ccp-parastyle="Normal (Web)"> working in a customer-facing role (e.g., </span><span data-ccp-parastyle="Normal (Web)">internal</span><span data-ccp-parastyle="Normal (Web)"> and/or external)</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">4+ </span><span data-ccp-parastyle="Normal (Web)">years experience</span><span data-ccp-parastyle="Normal (Web)"> working on technical projects</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Technical </span><span data-ccp-parastyle="Normal (Web)">c</span><span data-ccp-parastyle="Normal (Web)">ertification</span><span data-ccp-parastyle="Normal (Web)">s</span><span data-ccp-parastyle="Normal (Web)"> in</span><span data-ccp-parastyle="Normal (Web)"> relevant technologies or disciplines</span><span data-ccp-parastyle="Normal (Web)"> (e.g.</span><span data-ccp-parastyle="Normal (Web)">, </span><span data-ccp-parastyle="Normal (Web)">Azure</span> <span data-ccp-parastyle="Normal (Web)">Architecture and Administration,</span><span data-ccp-parastyle="Normal (Web)"> Microsoft 365 </span><span data-ccp-parastyle="Normal (Web)">Endpoint </span><span data-ccp-parastyle="Normal (Web)">Administration, </span><span data-ccp-parastyle="Normal (Web)">Virtualization Technologies</span><span data-ccp-parastyle="Normal (Web)">, etc.</span><span data-ccp-parastyle="Normal (Web)">)</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="none">Deep technical expertise in Microsoft Intune, MECM, Azure Virtual Desktop, Windows 365 and Migration from MECM to Intune running at Enterprise-scale.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16382457,"335559740":240}"> </span></li><li><span data-contrast="none">Solid hands-on experience leading technical projects relevant to this role.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335557856":16382457,"335559740":240}"> </span></li></ul> <br><br><p>Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Consulting Project Manager - CTJ - Poly

2025-12-12

United States, Maryland, Annapolis Junction

4 days / week in-office

<b>Overview</b><br><div data-olk-copy-source="MailCompose">The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.</div><p>We are looking for a Consulting Project Manager with experience engaging with customer stakeholders to develop partnerships, leveraging broad technical expertise. The person in this role will drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer.</p><div>Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. </div><br><br><b>Responsibilities</b><br><div><div><div><p>The Consulting Project Manager adheres to project compliance standards and requirements of the contract and accommodates customer compliance standards. Drives project initiation for projects of medium complexity by delivering a workstream within a larger project/program. <br>Facilitates contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. <br>Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity. <br>Provides review of defined metrics, proactively monitors and tracks risks, ensures timely completion and quality of deliverables, and manages stakeholder communications. <br>Drives timely project closure by ensuring completion of project sign off tasks. <br>Applies advanced knowledge across project management principle areas, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects.</p></div><div><strong>Account Delivery Management<br></strong>Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.<br>Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed. Communicates current view of delivery to customer stakeholders, as appropriate.<br>Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.<br>Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.</div></div><div><div><strong>Business Growth<br></strong>Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.<br>Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.</div></div><div><div><strong>Closure<br></strong>Applies advanced knowledge across project management principle areas to execution and delivery, contributes at local team-wide level to share knowledge and support others, serves as a mentor to less experienced colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects.<br>Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned across teams, creating and suggesting improvements to intellectual property (IP), providing feedback to managers on team member performance, and conducting closeout interviews with team members.</div></div><div><div><strong>Contracting<br></strong>Facilitates contracting process for customer and partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Supports negotiation and structuring of fixed-fee subcontractor contracts with oversight from senior colleagues. Monitors and initiates Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing processes.</div></div><div><div>Initiation<br>Drives project initiation for projects of medium complexity (e.g., multiple offerings, and/or supports projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by delivering a workstream within a larger project/program, by driving commitment of delivery resources, assigning resources, assisting in sourcing and qualifying partner resources, and creating work breakdown structures (WBSs) with delivery team.<br>Balances needs across projects in challenging situations (e.g., scarce technical resources), with support from senior colleagues as needed, and collaborates with other groups (e.g., resource managers, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.</div></div><div><div><strong>Intellectual Property (IP)<br></strong>Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP. Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members.</div><div><strong>Monitoring and Controlling<br></strong>Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle.<br>Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.<br>Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues.<br>Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority<br>Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables.<br>Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).</div></div><div><div><strong>Planning<br></strong>Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity, leveraging existing materials and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline).<br>Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of medium complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Proactively engages broad set of internal and external stakeholders, including those who are impacted by project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.</div></div><div><div><strong>Presales<br></strong>Contributes to pre-sales for medium-impact projects by articulating the business value proposition associated with the project/change and considering associated complexities and risks to ensure feasibility of commercial offer. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.</div></div><div><div><strong>Relationship Development<br></strong>Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.<br>Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.<br>Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. <br>Manages expectations with political sensitivity by leading Success Expectation discussions with customer, and documenting, executing, and monitoring through customer and partner experience (CPE).</div></div></div><br><br><b>Qualifications</b><br><div><strong>Required/minimum qualifications</strong><div>Bachelor's Degree in related field AND 3+ years experience in project management OR equivalent experience.</div><div> </div><div><div><strong data-olk-copy-source="MailCompose">Other Requirements </strong></div><div><strong>Security Clearance Requirements: </strong>Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  </div><ul><li>The successful candidate must have a minimum of an<strong> active U.S. Government Top Secret/</strong><span role="presentation"><strong><strong data-olk-copy-source="MailCompose">SCI Security Clearance with Polygraph</strong> </strong></span><strong>Security Clearance</strong>. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. </li><li><strong>Clearance Verification</strong>: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.     </li><li><strong>Microsoft Cloud Background Check</strong>: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. </li><li><strong>Citizenship & Citizenship Verification:</strong> This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance     </li></ul></div><div><strong>Peferred/Additional qualifications</strong><div>Bachelor's Degree in related field AND 8+ years experience in project management OR equivalent experience.</div><div>Project Management Professional (PMP) certification.</div><div>4+ years financial management experience.</div><div>Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.</div></div></div><div><div> </div><div><span data-olk-copy-source="MailCompose">Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a id="OWA456bde5a-2b03-1cc6-9985-eb21f0ff573f" href="https://careers.microsoft.com/us/en/us-corporate-pay" data-auth="NotApplicable">https://careers.microsoft.com/us/en/us-corporate-pay</a> </span></div><div> </div></div> <br><br><p>Consulting Project Management IC4 - The typical base pay range for this role across the U.S. is USD $100,000 - $193,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $126,100 - $204,000 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Data Center Technician

2025-12-11

United States, Virginia, Richmond

Fully on-site

<b>Overview</b><br><p>As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.</p><p> </p><p>Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.</p><p> </p><p>Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.</p><p> </p><p>With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.</p><p> </p><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. </p><p> </p><p>In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays. </p><br><br><b>Responsibilities</b><br><div><div><strong>Datacenter Operations</strong></div><div> </div><div><ul><li>Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations. Demonstrates a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.</li></ul></div><div><div><ul><li>Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management. Incorporates security requirements in feedback and process changes, ensuring compliance with industry standards and best practices.</li></ul></div></div><div><div><ul><li>Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to more experienced technicians as needed.</li></ul></div></div><div><div><ul><li>Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management, maintaining audit readiness. Escalates issues related to compliance or operational assurance activities to direct-line management. Identifies potential vulnerabilities in operational security, escalates promptly, and implements best practices.</li></ul></div></div></div><div><div><p style="font-weight: bold;"><strong>Datacenter Work Environment</strong></p></div><div><div><ul><li>Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites, enforcing adherence to security requirements for third-party access and operations. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.</li></ul></div></div><div><div><ul><li>Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.</li></ul></div></div><div><div><ul><li>Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams. Proactively shares security-related learnings and best practices across teams.</li><li>As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.</li><li>As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays. </li></ul></div></div></div><div><div><strong>Managing Service</strong></div><div> </div><div><div><ul><li>Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.</li></ul></div></div><div><div><ul><li>Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.</li></ul></div></div><div><div><ul><li>Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.</li></ul></div></div><div><div><ul><li>Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.</li></ul></div></div></div><div><div><strong>Physical Requirements</strong></div><div> </div><div><div><ul><li>Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.</li></ul></div></div></div><div><div><strong>Service Delivery</strong></div><div> </div><div><div><ul><li>Performs diagnostics and troubleshooting and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Recognizes conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.</li></ul></div></div><div><div><ul><li>Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal guidance. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Ensures end-to-end management of DBDs in accordance with security protocols and regulations.</li></ul></div></div><div><div><ul><li>Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.</li></ul></div></div><div><div><ul><li>May perform post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs) with guidance. May identify errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed with guidance.</li></ul></div></div><div><div><ul><li>Develops and employs an effective execution order strategy for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements. Ensures all tasks are executed and aligned with security principles, configurations, and controls.</li></ul></div></div></div><div><div><strong>Working Conditions</strong></div><div> </div><div><div><ul><li>Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.</li></ul></div></div></div><br><br><b>Qualifications</b><br><p><strong>Required/minimum qualifications</strong></p><div><ul><li>High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.</li></ul></div><div><strong>Additional or preferred qualifications</strong><div><ul><li>High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience.</li></ul></div></div> <br><br><p>Data Center Technicians ATR-C - The typical base pay range for this role across the U.S. is USD $26.92 - $47.60 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.98 - $52.79 per hour. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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