<b>Overview</b><br><div><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. </span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">Are you passionate about helping organizations unlock the full potential of AI? Join Microsoft’s Customer Success Unit in North Multi-Country Cluster (MCC) as a <strong>Cloud Solution Architect - Copilo (CSA)</strong> and play a key role in enabling enterprise customers to realize business value through <strong>Microsoft 365 Copilot and Agentic AI solutions</strong>.</span></p><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif;">In this role, you will support customers as they move from initial experimentation to scaled adoption of AI by designing and delivering innovative, real-world solutions. You will work across technologies such as <strong>Microsoft 365 Copilot, Copilot Studio, and Azure AI Foundry</strong>, helping customers transform the way they work.</span></p></div><p style="text-align: justify;"> </p><h3><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">Impact</span></h3><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">This is a unique opportunity to shape how enterprise organizations adopt next-generation AI productivity solutions. You will:</span></p><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">Act as a <strong>trusted technical advisor</strong> to enterprise customers, guiding them through AI solution design and implementation</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">Lead <strong>end-to-end technical engagements</strong>, from envisioning to deployment and scaling</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">Help customers operationalize <strong>Agentic AI concepts</strong> to drive meaningful business transformation</span></li><li style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">Influence product evolution by sharing insights from customer engagements</span></li></ul><p> </p><p style="margin: 0.0in 0.0in 10.0pt; line-height: 115%; font-size: 11.0pt; font-family: Cambria, serif; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12.0pt;">Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. </span></p><br><br><b>Responsibilities</b><br><ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Cambria, serif"><div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Lead technical engagements focused on the <strong>deployment, customization, and adoption of Microsoft 365 Copilot</strong></span></div></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Design and implement <strong>custom AI agents using Copilot Studio</strong> to address business-specific scenariosI</span></div></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Integrate Copilot capabilities into <strong>core business processes and productivity workflows</strong></span></div></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Provide architectural guidance across the <strong>Microsoft AI ecosystem</strong>, including Azure AI FoundryTranslate business requirements into <strong>scalable, agent-based solution patterns</strong></span></div></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Deliver <strong>technical workshops, architecture reviews, and Proof-of-Value (PoV) engagements</strong>Collaborate with cross-functional teams including <strong>Solution Sales, CSAMs, FastTrack, and Partners</strong></span></div></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><div><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Drive adoption outcomes based on <strong>usage and business impact metrics</strong>Share feedback with product and engineering teams to improve solutions</span></div></li></ul><br><br><b>Qualifications</b><br><h1 style="margin:24.0pt 0.0in 0.0in;line-height:115%;font-size:14.0pt;font-family:Calibri, sans-serif;color:#365f91"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Required Qualifications</span></h1><ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Proven experience in solution architecture, deployment, or development within the Microsoft cloud ecosystem</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Hands-on experience with Microsoft 365 workloads (Copilot, Teams, SharePoint, Exchange, Power Platform)</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Hands-on experience with Copilot Studio (agent creation, orchestration, automation logic)</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Understanding of enterprise productivity scenarios, API integrations, automation workflows, and identity and security considerations in AI deployments</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience working with enterprise customers in technical advisory or delivery roles and stakeholder management and communication skills</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to scope and drive implementation of business-driven AI scenarios</span></li></ul><h1 style="margin:24.0pt 0.0in 0.0in;line-height:115%;font-size:14.0pt;font-family:Calibri, sans-serif;color:#365f91"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Preferred Qualifications</span></h1><ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience working with Azure AI Foundry</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with Azure OpenAI Service</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with Power Platform extensibility</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with building tenant-wide ALM for Power Platform</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Experience with custom copilots / conversational AI platforms</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Familiarity with prompt engineering and grounding techniques</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Background in solution development or technical consulting</span></li><li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge of enterprise architecture patterns across Microsoft cloud solutions</span></li><li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Hands-on experience delivering adoption activities and driving organizational change management.</span></li><li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Understanding of Microsoft Purview and related Security solutions</span></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>