India

At Microsoft India you can find exciting careers ranging from research and global delivery to technical support, cloud services and solutions, product development and everything else in-between. Our teams are enabling organizations across India to accelerate digital transformation. We're present across five locations: Bengaluru, Gurugram, Hyderabad, Mumbai, and Noida. Come and team up with the people who are empowering others to achieve more.

Technical Customer Success Account Manager

2026-06-01

India, Maharashtra, Mumbai

3 days / week in-office

<b>Overview</b><br><p>With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.<em> </em></p><p>Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?</p><p>As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. </p><p>In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site.</p><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><br><br><b>Responsibilities</b><br><ul style="list-style-type: disc;"><li>Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.</li><li>You will align with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.</li><li>Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.</li><li>You will serve as the Consumption and Usage Manager and, among other duties, will be responsible meeting consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage</li><li>Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.</li></ul><br><br><b>Qualifications</b><br><div tabindex="0" aria-label="Accelerating Consumption Usage and ExcellenceLeading and influencing the consumption and usage portfolio with customer leaders and stakeholders. Orchestrating delivery teams to de-risk and accelerate consumption and usage that resonate with customer realized value and desired outcomes."><div>Accelerating Consumption Usage and ExcellenceLeading and influencing the consumption and usage portfolio with customer leaders and stakeholders. Orchestrating delivery teams to de-risk and accelerate consumption and usage that resonate with customer realized value and desired outcomes.</div><div> </div></div><div><p>Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio managementOR Master’s Degree in a related field and 8+ years of relevant experienceMinimum 5+ years of relevant work experience within the customer’s industry.Proven track record leading complex technology programs with enterprise customers.Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).Demonstrated experience in project or program management, service delivery, and stakeholder engagement.Excellent executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences. </p><p><strong>Preferred Qualifications:</strong>Microsoft or equivalent certifications in relevant technologies (e.g., Azure, Microsoft 365, AWS).Experience working in or with large enterprise organizations across industries.Background in consulting or professional services delivery.Experience operating in a matrixed, fast-paced, and global environment.</p></div> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Sales Strategy Enablement Apprentice

2026-06-01

India, Maharashtra, Mumbai

Fully on-site

<b>Overview</b><br><div><p><strong><span xml:lang="EN-US" data-contrast="auto">*The position is intended for candidates graduating in 2026, who have no active academic backlogs and have not held full time employment prior to the apprenticeship. Candidates who have previously completed an apprenticeship must maintain a mandatory gap of 365 days before starting a new apprenticeship.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></strong></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">Come build community, explore your passions and do your best work at Microsoft with thousands of people from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.  </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">As a Sales Strategy Enablement Apprentice, you will support commercial deal development by collaborating with customers and internal teams to create value-driven proposals. Help coordinate stakeholders, align account plans, and structure scalable deals that benefit both the customer and Microsoft. Builds foundational customer relationships, applies best practices, and ensures compliance with licensing, regulatory, and company policies. Contributes to risk-aware decision-making and supports negotiation planning.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></div><br><br><b>Responsibilities</b><br><div><div><ul><li><span data-ccp-charstyle="Strong">Deal Development:</span><span data-ccp-parastyle="Normal (Web)"> Collaborate with customers and internal teams to support deal development, helping translate business requirements into structured proposals that drive measurable outcomes</span> </li><li><span data-ccp-charstyle="Strong">Product & Market Learning:</span><span data-ccp-parastyle="Normal (Web)"> Build a strong understanding of Microsoft solutions, licensing basics, and industry trends, and apply this knowledge to contribute ideas and recommendations in deal discussions</span> </li><li><span data-ccp-charstyle="Strong">Stakeholder Coordination:</span><span data-ccp-parastyle="Normal (Web)"> Work closely with cross-functional stakeholders and account teams to align on customer priorities, ensuring smooth coordination and effective execution of commercial plans</span> </li><li><span data-ccp-charstyle="Strong">Compliance & Governance:</span><span data-ccp-parastyle="Normal (Web)"> Follow company policies, licensing guidelines, and regulatory requirements, proactively seeking guidance to ensure deals are compliant</span></li></ul></div></div><br><br><b>Qualifications</b><br><div><p><span xml:lang="EN-US" data-contrast="auto">Required Qualifications</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></p></div><div><ul><li><span xml:lang="EN-US" data-contrast="auto">Pursuing bachelor's degree in Commerce, Business Administration, Computer Applications, Economics, Math, or related field</span> </li><li><span xml:lang="EN-US" data-contrast="auto">Strong analytical mindset and ability to work with data to support sales strategy enablement and business analysis activities. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span xml:lang="EN-US" data-contrast="auto">Good communication skills and ability to collaborate with cross</span>‑<span xml:lang="EN-US" data-contrast="auto">functional teams. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li></ul></div><div><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span><span xml:lang="EN-US" data-contrast="auto">Preferred Qualifications</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></p></div><div><ul><li><span xml:lang="EN-US" data-contrast="auto">Demonstrated tech passion or curiosity about digital tools, data platforms, or AI</span></li><li><span xml:lang="EN-US" data-contrast="auto">Academic or project experience in analytics, data interpretation, or reporting.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li></ul></div><div><p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span><span xml:lang="EN-US" data-contrast="auto">Important notice: </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></div><div><ul><li><span xml:lang="EN-US" data-contrast="auto">Please consider this only as a job posting and application for the role of an apprenticeship with Microsoft. </span> </li><li><span xml:lang="EN-US" data-contrast="auto">Please note that the apprenticeship program is for a period of 12 months and is not a full-time permanent opportunity. The apprenticeship program promotes skill development by providing practical, on-the-job training. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li></ul></div> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Principal Applied Scientist

2026-06-02

India, Telangana, Hyderabad

3 days / week in-office

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