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When we empower every person and every organization on the planet to achieve more, we empower the world.

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Technical Support Engineer (Messaging Protection-MDO)

2026-01-29

Australia, New South Wales, Sydney +1 more

0 days / week in-office – remote

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications <ul><li>Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience</li><li>Preferred Qualifications: Chinese Proficiency CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Messaging Protection: • Experience or strong working knowledge of FP/RN, phishing and antimalware. • 2+ years of experience with Exchange or Office 365 (Exchange Online). • Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. • Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. • An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.</li></ul> Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Technical Support Engineer (Messaging Protection-MDO)

2026-01-29

Australia, New South Wales, Sydney +1 more

0 days / week in-office – remote

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications: Chinese Proficiency CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Messaging Protection: • Experience or strong working knowledge of FP/RN, phishing and antimalware. • 2+ years of experience with Exchange or Office 365 (Exchange Online). • Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. • Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. • An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Cloud Solution Architect D365 F&O

2026-01-27

Australia, New South Wales, Sydney +3 more

0 days / week in-office – remote

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.As a CSA you will be a key technical resource for the customer, primarily focused on delivering proactive services to ensure our customers Mission Critical Solutions are in top operational health. These services will include deliveries such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities We provide technical direction to our customers who are deploying, maintaining or innovating solutions using the latest technology. We enable our customers to have the skills to deploy, support and maintain their Mission Critical environment in line with Microsoft recommended practices. The ideal candidate will have the ability to combine their technical passion, creativity and customer focus to deliver great solutions to their customers and ensure they get the best out of our technologies and solutions. Responsibilities <ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Deliver mission‑critical support services for customers running high‑impact, business‑critical workloads.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end‑to‑end customer experience.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Lead proactive resiliency engagements for priority workloads, with a focus on reliability, security, supportability, manageability, and observability.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Support the onboarding and enablement of customer‑owned monitoring and observability solutions to improve operational insight and customer outcomes.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Provide cross‑team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams.</li><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Maintain and contribute to up‑to‑date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation.</li></ul> Qualifications Minimum required Qualifications:<ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proven experience with Dynamics 365 Finance & Operations (mandatory)</li><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">5+ years’ hands‑on experience working with Dynamics 365 Finance</li></ul>Strong technical breadth with deep expertise in one or more of the following: <ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Designing and implementing Dynamics 365 Finance extensions</li><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Designing and implementing Dynamics 365 Supply Chain Management extensions</li><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Designing and implementing Dynamics 365 Commerce extensions</li><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Designing and implementing integrations with Dynamics 365 Finance or Supply Chain Management.</li></ul>Addition requirements <ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Demonstrated ability to build trusted, long‑term customer relationships through consistent and strategic engagement.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proven capability to manage and resolve critical technical issues in complex, high‑pressure support environments.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Exceptional customer service skills, with strong verbal and written communication abilities.</li><li style="margin: 0cm 0cm 0cm 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Experience delivering technical training or enablement to customers or peers is highly regarded.</li><li style="margin: 0cm 0cm 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Knowledge of additional Dynamics 365 technologies, including Dynamics 365 CE and Power Platform, is preferred but not required</li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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