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Our Japan office is in the heart of Tokyo, a transportation hub filled with shopping, entertainment, and activities. Here we operate primarily as a sales office for software, cloud services, devices, customer support and technology development. Tokyo is known for its modern technology, sub-culture, innovative food, and historical traditions. Despite being a thriving metropolis, Tokyo also offers multiple public green spaces and many areas of natural beauty a short train ride away.

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Cloud Solution Architect - Security (SFMC)

2026-04-23

Japan, Tokyo-to, Tokyo

3 days / week in-office

<b>Overview</b><br><div>With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.</div><p> </p><div>The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.</div><div> </div><div>Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.</div><br><br><b>Responsibilities</b><br><ul><li>Responsible for delivering Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, Engineering, and other teams as needed. This role ensures a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes.</li><li>Direct accountability to lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering.</li><li>Proactive Resiliency: Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability.</li><li>Coordinating the onboarding phase which includes the Consolidated Assessment Week Delivery.</li><li>Remediate proactive recommendations for the specified workloads identified.</li><li>Plan and implement both a Workload-Specific Service Improvement Plan and a Customer Success Plan.</li><li>Accelerated Incident Resolution: Awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts.</li><li>Monitoring & Observability: Collaborate with relevant resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer's observability capabilities.</li><li>Cross-Team Leadership:Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation. Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our internal partners.</li><li>Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across various teams including CSS.</li><li> Work with internal teams to request, augment with KnowMe, and share RCAs to customer.</li><li>Planning and delivering proactive and reactive support including onsite presence as needed.</li><li>Work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and security innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.</li><li>Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Microsoft Security to improve the quality, consumption, and health of the customer's solution.</li><li>Drive and participate in proactive delivery management as well as spot security issues, analyze threats, and drive activities focused on hardening and optimizing your customer's security posture.</li><li>Work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.</li><li>Apply and share lessons learned for continuous process and delivery improvement for the customer and peers.</li><li>Engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.</li><li>Share and gain knowledge through technical communities.</li><li>Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.</li></ul><br><br><b>Qualifications</b><br><div><strong>Required Qualifications (Minimum)</strong></div><div>Technical Expertise</div><ul><li>Proven experience in Security Architecture, Security Operations, or Mission Critical Support for enterprise customers.</li><li>Deep knowledge of Microsoft Security solutions including:<ul><li> Microsoft Sentinel(SIEM): Log analytics, KQL query authoring, detection rules, workbooks, and automated response playbooks.</li><li>Microsoft Defender XDR** (Extended Detection and Response): Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps — unified incident investigation and response.</li><li>Microsoft Defender for Cloud: Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWP), security recommendations, and regulatory compliance dashboards.</li><li> Microsoft Entra ID (Identity & Access): Conditional Access, Privileged Identity Management (PIM), Identity Protection, and Zero Trust architecture.</li><li>Strong troubleshooting skills across security incidents, identity-related issues, and threat investigation workflows.</li><li>Familiarity with Zero Trust principles, defense-in-depth strategies, and security operations center (SOC) processes.</li></ul></li></ul><div>Customer Engagement</div><ul><li>Demonstrated ability to manage high-severity security incidents and provide rapid mitigation strategies.</li><li>Experience working with customers in highly regulated industries (financial services, government, critical infrastructure).</li></ul><div>Communication & Collaboration</div><ul><li>Excellent verbal and written communication skills for executive-level security briefings and technical deep dives.</li><li>Ability to collaborate across engineering, product groups, and global support teams</li><li>Business fluency in Japanese.</li></ul><div><strong>Preferred Qualifications</strong></div><p>Advanced Technical Skills</p><ul><li>Expertise in threat hunting using KQL across Microsoft Sentinel and Microsoft 365 Defender advanced hunting.</li><li>Knowledge of SOAR (Security Orchestration, Automation, and Response) including Microsoft Sentinel playbooks and Logic Apps integration.</li><li>Experience with Microsoft Purview(Information Protection, Data Loss Prevention, Insider Risk Management).</li><li>Familiarity with Microsoft Intune and endpoint security management (device compliance, attack surface reduction).</li><li>Understanding of cloud-native security architecture patterns (network segmentation, private endpoints, key vault management).</li><li>Site reliability / operational troubleshooting experience for security-critical environments.</li></ul><div>Industry Experience</div><ul><li>Prior experience supporting security operations for large-scale enterprise environments (e.g., financial platforms, government agencies, critical national infrastructure).</li><li>Familiarity with regulatory compliance frameworks and data security standards (ISO 27001, SOC 2, NIST CSF, PCI-DSS, FISC, ISMAP).</li></ul><div>Leadership & Influence</div><ul><li>Ability to lead security posture reviews, drive post-incident analysis, and influence security engineering roadmaps.</li><li>Experience in stakeholder management across global time zones.</li></ul><p>Certifications</p><ul><li>Microsoft Certified: Security Operations Analyst Associate (SC-200).</li><li>Microsoft Certified: Azure Security Engineer Associate (AZ-500).</li><li>Microsoft Certified: Identity and Access Administrator Associate (SC-300).</li><li>Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400).</li><li>CISSP, CISM, or equivalent industry security certification.</li><li>ITIL or similar certification for service management.</li><li>Bachelor's degree in Computer Science, Information Security, Engineering, or related technical field OR equivalent professional experience.</li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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AI Business Solutions Workforce Specialist (M365, Copilot & AI Agent solution, 大手エンタープライズ企業担当）

2026-04-22

Japan, Tokyo-to, Tokyo

3 days / week in-office

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Cloud & AI /SR Specialist (Azure sales for Public Sector)

2026-04-23

Japan, Tokyo-to, Tokyo

3 days / week in-office

<b>Overview</b><br><p>公共部門（中央政府、地方自治体、独立行政法人、医療分野を含む）におけるAzureのシニア・ソリューション・スペシャリストを募集しています。</p><p>セールスロールとして、担当するマーケット、エリア、アカウントに対する戦略立案、施策の実行から目標達成に向けた活動を担っていただきます。<br><br>公共部門における経験と業界知識を活かし、CxO、ITリーダー、および事業意思決定者との直接的な関係を構築をリードし、顧客のニーズを深く掘り下げ、長期的なビジネス価値を明確化することを求めます。</p><p>社内外（パートナー様含む）のステークホルダーとの関係構築やアライアンスの確立、ビジネス推進を主導し新規ビジネス開拓をはじめマーケットへの価値訴求を求めます。<br><br>中長期的な組織の反映を前提に会社、組織の運営にも積極的に参画し、自身が保有する経験とスキルをチームメンバーへの共有とサポートからチーム力向上への貢献を図ることを期待しています。<br><br><br></p><br><br><b>Responsibilities</b><br><p>■Customer Engagement</p><div><div>・Leads the sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights. Leads partner teams and resources, and fosters lasting relationships that activate co-selling strategies and drive partner attach to each opportunity through every stage in the sales lifecycle. Leads partner organization connections (i.e. GPS) that lead to enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.<br><br>・Assesses and qualifies sales opportunities following sales frameworks and guidelines, ensuring alignment with AI-enhanced sales methodologies and best practices. Leads strategy development for driving and closing complex, high-value opportunities. Partners across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS) to drive deal orchestration and ensure seamless handoffs throughout the deal lifecycle. Advances best practices to gain customer trust, secure deals, and strategically mitigate risks to enhance sales activities across the market. <br><br>■Sales & Pipeline Management <br><br>・Strategically analyzes business and emerging opportunities to enhance the customer portfolio and drive customer innovation. Integrates technology (e.g., AI sales agents, automation, Power Platforms) to accelerate growth across assigned domain. Employs comprehensive analysis of propensity, renewal, consumption, and usage data to refine and execute sales strategy. Manages optimization of partners assigned to each account and/or opportunity to ensure seamless handoffs with other teams (e.g., Global Partner Solutions [GPS], Customer Success Unit [CSU], Industry Solutions Delivery [ISD], Partner) throughout the deal lifecycle. <br><br>・eads sales pipeline reviews with internal senior stakeholders to drive forecasting accuracy and meeting sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Coaches others on and maintains sales and/or consumption pipeline hygiene to enable tracking to achieve assigned sales metrics using all available tools, resources, and processes Coaches others on and leads to achieve usage and/or consumption pipeline hygiene targets to actively monitor adoption trends, identify opportunities for intervention, enabling customers to realize the value of solutions purchased, drive expansion, and ensure healthier, more predictable renewals. <br><br>■Sales Strategy <br><br>・Leads discussions with senior stakeholders and decision makers for high-value customers to identify, qualify, and accelerate sales opportunities. Serves as a key point of contact for, and partners with internal senior stakeholders within and across organizations to strategically drive customer success. Proactively engages with account teams to align the customer's artificial intelligence (AI) transformation vision with their business priorities and success objectives. Ensures the integration of security principles in customer interactions, opportunity, and pursuits to maintain trust and compliance standards. <br><br>・Leads collaborations with others on whitespace analysis and leverages expertise to identify and capitalize on business opportunities and market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights. Integrates and translates market intelligence, trends, and insights to inform team strategy. Refines and evolves the established market analysis approach to ensure proactive alignment with strategic directives and emerging market trends. <br><br>・Synthesizes evaluation of the solution area(s) and market to strategically align sales plays with complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Drives cross-functional collaboration to propose and prioritize solutions and strategies that drive customer business objectives. Proactively identifies and addresses gaps, setting the direction for market engagement and sales execution. <br><br>・Leads partnerships with others cross-organizationally and guides the development of solutions to enable AI- and cloud-driven transformations for existing and new customers within the region, emphasizing the integration of cutting-edge AI technologies and cloud services. Crafts and refines strategies and engages with customers to distinguish Microsoft’s offerings in the competitive landscape. Acts as a subject matter expert and trusted advisor for customers and drives the adoption of technologies and solutions that align and advance their strategic goals and drive digital transformation. </div></div><br><br><b>Qualifications</b><br><p>必須要件<br>・公共マーケット担当としてのセールス経験または同等の実務経験：10年以上<br>・クラウドビジネスセールス経験または同等の実務経験：10年以上<br>・SIビジネスプロジェクト責任者経験あり</p><p>・英語（ビジネス会話）</p><p> </p><p> </p> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Tokyo

Welcome to Tokyo

Explore career opportunities

Cloud Solution Architect - Security (SFMC)

AI Business Solutions Workforce Specialist (M365, Copilot & AI Agent solution, 大手エンタープライズ企業担当）

Cloud & AI /SR Specialist (Azure sales for Public Sector)

Look inside Microsoft

4 things leaders can do to drive better work

Microsoft Ignite 2022 announces 5 key cybersecurity capabilities to get more security for less

Microsoft Security reaches new milestones—inclusive, customer-focused solutions deliver results

What's next for automotive and mobility: Microsoft's commitment to the automotive and mobility industry

Life at Microsoft

Benefits

Culture

Diversity and inclusion

Hiring Tips