photo of employees working on their laptops at a table photo of employees working on their laptops at a table

Fix-a-Thon

A national level hackathon for final year engineering students to accelerate growth and foster relevant industry skills under Microsoft subject matter expert mentorship. 2023 hackathon and fall internship information will be available in June.

  • We are Customer Experience and Success (CE&S)

    Every day and all over the world, billions of people and organizations choose Microsoft. Microsoft Customer Experience and Success (CE&S) is on the frontlines. We work seamlessly across Microsoft to respond to customer requests, solve unique problems, support the creation of transformative technologies, and uphold our brand promise to enable every person and every organization on the planet to achieve more.

  • Do you have what it takes to be a Support Engineer?

    Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email, or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They are part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, they own and manage the customer experience over the phone and Web. When needed, they collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

  • Do you have what it takes to be a Support Engineer?

    Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email, or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They are part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, they own and manage the customer experience over the phone and Web. When needed, they collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Responsibilities of CE&S Engineer at Microsoft

  • Technical competency in Microsoft product

    CE&S Engineer should have technical knowledge of the product - involving broad in-depth product knowledge or in-depth product specialty.

  • Connecting with customer

    Evangelizing the product through customer connect, being the ‘face’ of the product. Represent Microsoft and communicate with enterprise customers to find solutions for technically complex problems identified in Microsoft products.

  • Troubleshooting complex issues and problems

    Solve highly complex problems (at different levels) which requires technical competency of the product and need customer handling skills.

  • Plan, collaborate and execute

    Identifying the problem to troubleshoot, collaborate with cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues whenever required.

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  • Culture at Microsoft

    We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world!