<b>Overview</b><br><p style="margin: 0in; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif; font-size: 12pt;"><span style="color: black;">Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team?</span><strong><span style="color: black;"> </span></strong><span style="color: black;">Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work. </span></span></p><p style="margin: 0in; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black;"><br><span style="font-family: 'times new roman', times, sans-serif; font-size: 12pt;">Our team is at the heart of delivering scalable, resilient, and intelligent solutions that empower customer engineering teams across the organization. We are seeking a highly experienced and innovative Senior customer Engineer with a strong development experience and focus on AI/ML, agentic systems, and full stack development to join the team. This role offers the opportunity to lead the development of next-generation intelligent platforms and contribute to the strategic direction of customer engineering for GSX and commercial businesses. The selected candidate will be mainly focusing on developing the agentic AI systems to transform Azure support.</span></span></p><p style="margin: 0in; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;"><br>Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. </span></p><p style="margin: 0in; text-align: justify; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;"><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></p><br><br><b>Responsibilities</b><br><ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Architect, design, and implement scalable software solutions that support core ACES functionalities.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Develop intelligent agentic systems capable of autonomous decision-making and task execution.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Drive technical excellence through mentorship, code reviews, and adoption of best practices.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Contribute to architectural decisions, scalability strategies, and long-term technical vision.<br>Evaluate and integrate emerging technologies to enhance platform capabilities.</span></li><li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, sans-serif; color: black;">Ensure high standards of software quality, performance, and security.</span></li></ul><br><br><b>Qualifications</b><br><p><span style="font-family: 'times new roman', times, sans-serif;"><strong>Minimum Qualifications:</strong></span></p><ul><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. </span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">2+ years of experience in software development, with a track record of delivering complex systems.</span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">2+ years of experience Python and C# with experience in AI/ML and full stack development.</span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.</span></li></ul><p> </p><p><span style="font-family: 'times new roman', times, sans-serif;"><strong>Other Requirements:</strong></span></p><p><span style="font-family: 'times new roman', times, sans-serif;">Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:</span></p><ul><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</span></li></ul><p> </p><p><span style="font-family: 'times new roman', times, sans-serif;"><strong>Preferred Qualifications:</strong></span></p><ul><li style="font-family: 'times new roman', times, sans-serif;"><div><span style="font-family: 'times new roman', times, sans-serif;">Master's Degree in Engineering, or related field AND 3+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.</span></div></li><li style="font-family: 'times new roman', times, sans-serif;"><div><span style="font-family: 'times new roman', times, sans-serif;">2+ years of customer facing experience.</span></div></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">3+ years of experience of data structures, algorithms, system design, and distributed computing.</span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">3+ years of experience with cloud platforms (Azure, Google Cloud, AWS, etc.) and microservices architecture.</span></li><li style="font-family: 'times new roman', times, sans-serif;" data-olk-copy-source="MessageBody"><span style="font-family: 'times new roman', times, sans-serif;">Experience with CI/CD pipelines, DevOps practices, and container orchestration (e.g., Kubernetes).</span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">Expertise in synthetic data generation, simulation environments, and AI evaluation frameworks.</span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">Proven leadership in driving technical initiatives and mentoring engineering teams.</span></li><li style="font-family: 'times new roman', times, sans-serif;"><span style="font-family: 'times new roman', times, sans-serif;">Problem-solving skills and ability to thrive in a fast-paced, collaborative environment.</span></li></ul> <br><br><p>Customer Experience Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>