<b>Overview</b><br><div><p><span xml:lang="EN-US" data-contrast="auto">Microsoft’s mission is to empower every person and every organization on the planet to achieve more. In Consumer Marketing, we bring that mission to life by transforming how customers discover, compare, and buy Windows and Surface devices on the web.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">We are seeking a </span><span xml:lang="EN-US" data-contrast="auto">Web Operations and Program Management Lead</span><span xml:lang="EN-US" data-contrast="auto"> to help our web team run cleanly and ship with confidence by owning portfolio program management, scalable processes, vendor operations, and the “how we work” system that increases throughput and reduces friction. This role is also accountable for </span><span xml:lang="EN-US" data-contrast="auto">last-mile delivery</span><span xml:lang="EN-US" data-contrast="auto"> for web launches and major updates by providing standardized execution toolkits and ensuring final dependencies are closed before publish.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">This role also </span><span xml:lang="EN-US" data-contrast="auto">runs localization across more than 200 languages and 244 markets</span><span xml:lang="EN-US" data-contrast="auto">, coordinating assets, approvals, and release timing with clear gates so global releases are predictable and consistent. In addition, this role partners closely with compliance, privacy, and security stakeholders to ensure web updates are shipped with the right governance, validations, and controls.</span><span data-ccp-props="{}"> </span></p></div><br><br><b>Responsibilities</b><br><div><p role="heading" aria-level="1"><span data-ccp-parastyle="heading 1">Key Responsibilities</span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto"><span data-ccp-charstyle="Strong">Coordinate last-mile </span><span data-ccp-charstyle="Strong">web</span><span data-ccp-charstyle="Strong"> delivery and own execution toolkits:</span></span><span xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> Run final readiness and publish steps for launches and major updates, including content and asset readiness, dev readiness, tagging and instrumentation verification, QA </span><span data-ccp-parastyle="Normal (Web)">sign-offs</span><span data-ccp-parastyle="Normal (Web)">, publishing and rollback plans, and post-launch monitoring handoffs.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Operationalize compliance, privacy, and security for web releases:</span><span xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> Embed compliance, privacy, and security requirements into intake, planning, and launch readiness. Coordinate validations, approvals, and evidence collection with required stakeholders so releases meet governance expectations before </span><span data-ccp-parastyle="Normal (Web)">publish</span><span data-ccp-parastyle="Normal (Web)">.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Drive privacy-safe measurement and instrumentation readiness:</span><span xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> Ensure tagging, analytics, and experimentation dependencies align with consent requirements, data minimization standards, and internal policies. Coordinate reviews and approvals for updates that </span><span data-ccp-parastyle="Normal (Web)">impact</span><span data-ccp-parastyle="Normal (Web)"> data collection, cookies, or user consent flows.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Run localization at global scale (200+ languages, 244 markets):</span><span data-ccp-parastyle="Normal (Web)"> Coordinate localization assets, in-market reviews, approvals, and release timing with clear gates aligned to the integrated release calendar.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Own portfolio program management across the web roadmap:</span><span data-ccp-parastyle="Normal (Web)"> Drive integrated planning across workstreams, including timelines, milestones, dependency mapping, risk management, and executive-ready status reporting.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Drive process improvement through the full delivery lifecycle:</span><span xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> </span><span data-ccp-parastyle="Normal (Web)">Identify</span><span data-ccp-parastyle="Normal (Web)"> bottlenecks and implement improvements to intake, </span><span data-ccp-parastyle="Normal (Web)">prioritization</span><span data-ccp-parastyle="Normal (Web)"> workflows, review cycles, approvals, and launch readiness routines.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Lead vendor operations and governance:</span><span data-ccp-parastyle="Normal (Web)"> Manage vendor SOW governance, onboarding and offboarding, capacity planning, budget visibility, performance reviews, and QBR-ready scorecards to improve quality, speed, and cost efficiency.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span data-ccp-charstyle="Strong">Own web team playbooks and hub:</span><span xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> </span><span data-ccp-parastyle="Normal (Web)">Maintain</span><span data-ccp-parastyle="Normal (Web)"> a “How to work with us” hub housing core artifacts such as team charter, intake forms, templates, working agreements, onboarding documents, RACIs, tiering frameworks, stakeholder maps, escalation paths, and project communication plans.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p></li></ul></div><br><br><b>Qualifications</b><br><div><div><p>Minimum Qualifications </p></div><div><ul><li>Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.</li></ul><div><div> </div></div><div> </div></div></div><div><div><p>Preferred Qualifications </p></div><div><ul style="list-style-type: disc;"><li><p>5+ years experience managing complex, cross-functional delivery across design, engineering, content, analytics, and operational stakeholders.</p></li><li><p>Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 2+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience. </p></li><li>Demonstrated experience creating operating rhythms, governance, and scalable processes that improve execution predictability and reduce friction. </li><li>Experience coordinating web launches, including dependency management, QA readiness, publish planning, and post-launch monitoring routines. </li><li>Experience running localization programs at scale, coordinating assets, approvals, and release timing across multiple markets. </li><li>Experience partnering on compliance, privacy, and security requirements for digital experiences, including coordinating approvals, validations, or evidence gathering as part of release readiness. </li></ul></div><div><ul style="list-style-type: disc;"><li><p>Experience supporting enterprise-scale web programs with frequent releases, global stakeholder complexity, and high-visibility launches. </p></li><li>Experience managing vendors or agencies, including capacity planning, performance evaluation, and budget visibility. </li></ul></div><div><ul style="list-style-type: disc;"><li><p>Experience building and enforcing standardized launch toolkits (readiness checklists, QA sign-offs, tagging verification, rollback plans, monitoring routines, and governance gates). </p></li></ul></div><div><ul style="list-style-type: disc;"><li><p>Knowledge of accessibility standards and release governance practices for consumer web properties. </p></li></ul></div><div><ul style="list-style-type: disc;"><li><p>Knowledge of privacy-by-design concepts (consent, data minimization, retention principles) and how they apply to tagging, experimentation, and personalization. </p></li></ul></div><div><ul style="list-style-type: disc;"><li><p>Knowledge of security fundamentals for web delivery (secure publishing practices, access controls, change management, incident response coordination). </p></li></ul></div><div><ul style="list-style-type: disc;"><li><p>Experience managing a bench or team of program managers (including coaching, performance management, and standards setting). </p></li></ul></div><div><ul style="list-style-type: disc;"><li><p>Experience with modern web delivery practices and tooling (Agile delivery, release coordination trackers, QA workflows, documentation systems). </p></li></ul></div></div> <br><br><p>Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>