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Senior Customer Experience Engineer

2026-08-13

United States, Georgia, Atlanta +2 more

0 days / week in-office – remote

Overview The Mission Critical Services for Microsoft Security Cloud (MCSfMSC) organization supports Microsoft Security's mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering solutions that scale. Every engagement is built on trust, resilience, and long-term customer success, guided by a commitment to diversity, inclusion, and innovation. Here, generative AI solutions such as Microsoft Security Copilot help security and IT professionals respond to cyberthreats faster and process signals at scale. As a Senior Security Customer Experience Engineer, you'll serve as a trusted advisor and engineering advocate for a focused portfolio of Microsoft's largest global enterprise and regulated-industry customers, where a single escalation can reach product engineering leadership within hours. You'll provide proactive guidance, technical advocacy, and crisis leadership to help customers maximize their Microsoft Security investments, strengthen operational excellence, and collaborate seamlessly across Microsoft. This is a deeply technical, customer-focused, and relationship-driven role. Candidates may bring relevant experience from consulting, enterprise architecture, technical account management, cloud architecture, or other customer-facing technical security roles, along with experience managing complex, time-sensitive, and high-visibility situations and driving customer outcomes through engineering-led support. We're not just looking for someone who can do this job well; we're seeking someone who will improve how we do it. In your first year, success looks like customers who escalate less because their environments are healthier, and at least one change you drove that enchanced how the whole team works. This role supports flexible work arrangements consistent with Microsoft policies, customer commitments, and business needs. Team members collaborate across a globally distributed organization and have flexibility in how and where they work while maintaining required customer coverage and on-call commitments. Responsibilities <ul><li>Strategic Technical Leadership: Serve as the Customer Lead Engineer (CLE) for assigned strategic customers, acting as the primary engineering advocate and technical lead for the MCSfMSC engagement. Develop a deep understanding of each customer's security architecture, business goals, and operational environment, and represent the engagement with stakeholders up to and including the CISO level. </li><li>Technical Escalation Management: Directly engage and swiftly respond to technical escalations from Microsoft's mission-critical security customers as part of a globally distributed engineering team providing follow-the-sun coverage. </li><li>Accelerated Incident Resolution: With minimal guidance, lead the coordinated response to high-severity product and service incidents and major escalations, serving as Incident Manager both for your assigned customers and through participation in a rotational incident management function. Drive mitigation, engineering engagement, stakeholder alignment, executive communications, and timely root-cause analysis while maintaining clear accountability boundaries with product engineering and support teams. </li><li>Customer Advocacy: Represent the voice of the customer within Microsoft Security Engineering, influencing product roadmaps, engineering priorities, and support strategies through customer insights and escalation trends. </li><li>Collaboration: Partner with customers, account teams, product managers, core engineering, and support engineers to understand customer architecture, troubleshoot complex product issues, and align stakeholders across Microsoft on shared customer priorities. </li><li>Proactive Engagement: Own and drive customer Service Improvement Plans, health reviews, and outcome-based improvement tracking. Analyze customer telemetry, product-health signals, support trends, and escalation patterns to identify systemic risks and recommend improvements to resilience, security posture, operational readiness, and product supportability. </li><li>Continuous Improvement: Identify systemic issues and use insights from customer engagements to improve how MCSfMSC delivers mission-critical services. Develop and scale better practices, tools, technical readiness materials, playbooks, and lessons learned that strengthen product quality, supportability, customer experience, business operations, and future incident response. Mentor peers and share technical expertise to raise engineering capability across the team.</li></ul> Qualifications Required Qualifications:<ul type="disc"><li>Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.</li></ul>Preferred Qualifications:<ul type="disc"><li>Bachelor's degree in Cybersecurity, Computer Science, Computer or Software Engineering, Information Systems, or a related field, or equivalent practical experience.</li></ul><ul><li>7+ years of experience in a customer-facing technical security role, including leadership of high-severity product or service incidents, crisis situations, or complex technical escalations. </li><li>Ability to diagnose and scope complex technical issues across enterprise security environments, including interpreting logs and telemetry, assessing product behavior, and reasoning across identity, endpoint, network, and cloud architecture to validate customer impact and engage the right engineering teams. </li><li>Deep working knowledge of at least two Microsoft Security solutions (Purview, Defender, Entra, Intune, or Sentinel) sufficient to advise customers on capabilities, architecture, implementation, and operational considerations. </li><li>Professional proficiency in written and spoken English sufficient to translate complex technical issues into clear business impacts and communicate effectively with customers, engineers, product teams, and executive stakeholders. </li></ul>Preferred:<ul type="disc"><li>Advanced degree (such as a Master's or PhD) in Cybersecurity, Computer Science, Computer or Software Engineering, Information Systems, or a related field, or demonstrated advanced specialization through substantial technical leadership, applied research, or recognized professional expertise. </li><li>Demonstrated use of Microsoft Copilot or other generative AI technologies to improve operational efficiency, scalability, and customer outcomes. </li><li>Proven ability to develop service improvement plans, conduct customer health reviews, analyze operational signals, or create technical readiness content. </li><li>Applied knowledge of regulatory compliance and enterprise risk management frameworks, combined with IT Service Management (ITSM) practices based on ITIL or comparable industry standards, including major incident management, problem management, change enablement, and continual improvement. </li><li>One or more relevant security, cloud, AI, or service management certifications or comparable industry credentials. Examples include:</li><ul type="disc"><li>Microsoft Security: SC-100 (Cybersecurity Architect Expert), SC-200 (Security Operations Analyst), SC-300 (Identity & Access Administrator), SC-401 (Information Security Administrator), SC-500 (Cloud and AI Security Engineer Associate), MD-102 (Endpoint Administrator Associate)</li><li>Microsoft AI: AI-900 (Azure AI Fundamentals), AB-900 (Copilot & Agent Administration Fundamentals)</li><li>Industry security certifications: ISC² CISSP, ISC² CCSP, ISACA CISM, GIAC GDSA, GIAC GSTRT, GIAC GCIH</li><li>Service management: ITIL 4 Foundation, advanced ITIL certifications, or comparable ITSM credentials.</li></ul></ul> Other Requirements: <ul><li>Ability to participate in a shared, scheduled 24x7x365 on-call rotation, including occasional work outside standard business hours and on weekends. </li><li>Ability to meet Microsoft, customer, and government security-screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.</li></ul> Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/us/en/us-corporate-pay">https://careers.microsoft.com/us/en/us-corporate-pay</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Data Center Delivery (DCD) Sub-Regional Construction Leader

2026-08-13

United States, Multiple Locations, Multiple Locations +8 more

0 days / week in-office – remote

Overview <div>Microsoft Cloud Operations + Innovation (CO+I) is the team behind Microsoft’s cloud platform and is responsible for delivering the infrastructure that powers our customers and services worldwide. </div><div>The Datacenter Construction Delivery (DCD) organization is responsible for delivering datacenter capacity that supports Microsoft's cloud business while meeting safety, quality, sustainability, schedule, budget, and operational readiness requirements. </div><div>The Data Center Delivery (DCD) Sub-Regional Construction Leader provides leadership, ownership, and accountability for the safe, predictable, and efficient delivery of large-scale datacenter construction programs across an assigned sub-region. This role is responsible for leading construction teams and delivery partners to achieve safety, quality, scope, schedule, budget, and operational readiness objectives in support of Microsoft's cloud growth strategy. </div><div>The DCD Sub-Regional Construction Leader establishes portfolio priorities, allocates resources, drives risk management and governance, and promotes consistency in execution across campuses and projects. This role partners with Engineering, Supply Chain, Contracts, Project Controls, Commissioning, Quality, Environmental Health and Safety (EHS), Operations, and external delivery partners to ensure successful project delivery and continuous improvement. </div><div>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive. </div> Responsibilities <div><div><ul><li>Provide leadership, ownership, and accountability for the safe, predictable, and efficient delivery of large-scale datacenter construction programs across the assigned sub-region. </li></ul></div><div><ul><li>Champion a culture of safety and ensure compliance with Microsoft Environmental Health and Safety (EHS) requirements, organizational standards, and industry best practices. </li></ul></div><div><ul><li>Lead construction teams and delivery partners to achieve portfolio objectives related to safety, quality, scope, schedule, budget, and operational readiness. </li></ul></div><div><ul><li>Establish portfolio priorities and allocate resources to support business needs, project complexity, and delivery commitments. </li></ul></div><div><ul><li>Develop and maintain reporting processes that provide visibility into portfolio performance, risks, trends, and key business outcomes. </li></ul></div><div><ul><li>Lead project risk identification, mitigation planning, issue escalation, and governance processes across the sub-region. </li></ul></div><div><ul><li>Drive construction readiness activities including project planning, resource deployment, constructability reviews, execution planning, and delivery strategy alignment. </li></ul></div></div><div><div><ul><li>Partner with Engineering, Supply Chain, Contracts, Project Controls, Commissioning, Quality, Operations, and other stakeholders to ensure integrated project delivery. </li></ul></div><div><ul><li>Influence and coach internal and external partners to resolve complex issues, remove barriers, and improve project outcomes. </li></ul></div><div><ul><li>Provide leadership oversight of contractors, consultants, suppliers, and other delivery partners to ensure contractual compliance and performance expectations are achieved. </li></ul></div><div><ul><li>Oversee project controls, commercial governance, budget management, forecasting, change management, and financial reporting activities. </li></ul></div><div><ul><li>Conduct regular site visits to assess project status, reinforce expectations, identify emerging risks, and support project teams. </li></ul></div><div><ul><li>Lead portfolio review processes to evaluate project performance, risk profiles, mitigation plans, and delivery confidence. </li></ul></div><div><ul><li>Sponsor root cause analyses, lessons learned, and corrective actions to drive continuous improvement across the portfolio. </li></ul></div><div><ul><li>Establish performance metrics, dashboards, and scorecards that promote accountability and support data-driven decision making. </li></ul></div><div><ul><li>Ensure project teams are prepared for commissioning, operational turnover, project closeout, and transition to operations. </li></ul></div><div><ul><li>Build organizational capability through workforce planning, succession planning, talent development, mentorship, and leadership coaching. </li></ul></div><div><ul><li>Model Microsoft values and foster a culture of accountability, inclusion, collaboration, and continuous improvement. </li></ul></div><div><ul><li>Embody our <a href="https://careers.microsoft.com/v2/global/en/culture" target="_blank" rel="noreferrer noopener">culture</a> and <a href="https://www.microsoft.com/en-us/about" target="_blank" rel="noreferrer noopener">values.</a>  </li></ul></div></div> Qualifications <div><div>Required/ Minimum Qualifications </div><div><ul><li>Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 12+ years data center/mission critical construction project management experience OR equivalent experience. </li></ul></div><div>Other Requirements:  </div><div>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  </div><div><ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. </li></ul></div><div>Additional/Preferred qualifications</div><div><ul><li>Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND 15+ years data center/mission critical construction project management experience OR equivalent experience. </li></ul></div><div><ul><li>15+ years experience working on data center projects. </li></ul></div></div><div><div><ul><li>10+ years project management experience. </li></ul></div><div><ul><li>10+ years people management experience. </li></ul></div><div><ul><li>Proven safety leader with a demonstrated ability to build and sustain a culture of physical safety, psychological safety, and employee well-being. </li></ul></div><div><ul><li>Experience leading large-scale capital construction programs with accountability for safety, quality, scope, schedule, cost, and business outcomes. </li></ul></div><div><ul><li>Experience leading geographically distributed construction organizations across multiple campuses, metros, regions, or countries. </li></ul></div><div><ul><li>Demonstrated success building, developing, and leading high-performing teams through talent development, succession planning, organizational growth, and change management. </li></ul></div><div><ul><li>Cross-functional leadership experience with the ability to influence and align stakeholders across Construction, Engineering, Supply Chain, Contracts, Project Controls, Commissioning, Quality, Operations, and external partners. </li></ul></div><div><ul><li>Experience establishing portfolio governance, risk management, performance reporting, and executive communication processes across multiple concurrent projects. </li></ul></div><div><ul><li>Commercial acumen with experience in contracting strategy, vendor performance management, change management, cost control, and claims avoidance. </li></ul></div><div><ul><li>Experience delivering complex, first-of-kind, accelerated, or high-risk projects while maintaining predictable business outcomes. </li></ul></div><div><ul><li>Demonstrated ability to use data, metrics, and business insights to drive decisions, improve performance, and influence stakeholders. </li></ul></div><div><ul><li>Executive communication skills with the ability to translate complex technical, commercial, and operational issues into clear business decisions and actionable outcomes. </li></ul></div><div><ul><li>Professional certifications such as DBIA (Design-Build Institute of America), PMP (Project Management Professional) , CCM (Certified Construction Manager), PE (Professional Engineer), LEED (Leadership in Energy and Environmental Design), CQM (Construction Quality Management), or equivalent industry credentials. </li></ul></div><div> </div><div>#COICareers | #EPCCareers | #DCDCareers </div></div> Construction Project Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/us/en/us-corporate-pay">https://careers.microsoft.com/us/en/us-corporate-pay</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Mechanical Engineer

2026-08-13

United States, Virginia, Boydton

Fully on-site

Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Mechanical Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul><li>A strong desire and capability to learn, grow, and develop new skills </li><li>Empower a culture of safety, security, and compliance in all aspect of data center activities </li><li>Understand the design and functionality of your datacenter </li><li>Work alongside a team of industry professionals across the Information Technology (IT) and Critical Environments (CE) spectrum to support 24x7x365 on-site datacenter operations and mechanical infrastructures. </li><li>Act as the technical authority for on-site operations of large-scale mechanical systems and designs. </li><li>Collaborate with the Operations and Design team to develop data center (DC) mechanical designs, starting from project conception to issue for construction (IFC) for new DC projects build outs and major infrastructure upgrades. </li><li>Establish and coordinate maintenance & safety procedures, maintaining redundant high-capacity cooling systems; to operating and supporting datacenter backup electrical systems (diesel generators, rotary UPS, etc.) </li><li>Steward vital infrastructure supporting deployments of Microsoft's online services. </li><li>Assist with supplier selection and overseeing mechanical supplier execution </li><li>Learn, live, and coach the One Microsoft culture and values.? Lead through change by bringing clarity, generating energy, and delivering success </li></ul> Qualifications Required Qualifications:<ul><li>Master's Degree in Mechanical Engineering, or related field AND 1+ year(s) related technical engineering experience <ul><li>OR Bachelor's Degree in Mechanical Engineering, or related field AND 2+ years related technical engineering experience</li><li>OR equivalent experience. </li></ul></li></ul>Background Check Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:<ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</li><li>Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. </li><li>Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.</li></ul>Preferred Qualifications:<ul><li>Doctorate in Mechanical Engineering, or related field<ul><li>OR Master's Degree in Mechanical Engineering, or related field AND 3+ years related technical engineering experience</li><li>OR Bachelor's Degree in Mechanical Engineering, or related field AND 5+ years related technical engineering experience</li><li>OR equivalent experience. </li></ul></li></ul> Mechanical Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/us/en/us-corporate-pay">https://careers.microsoft.com/us/en/us-corporate-pay</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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