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Fort Lauderdale

Microsoft's Latin America and Caribbean operations are headquartered in Fort Lauderdale, just north of sun-drenched Miami and close to many cosmopolitan dining and shopping options. Located off of Las Olas Boulevard’s refurbished beachfront, Fort Lauderdale manages 35 offices in 18 countries across the region. Their team of 4,000 generates over one million jobs with the support of 80,000 business partners, and a growing ecosystem of more than 846,000 developers. Employees are customer-obsessed and community-driven: they’ve supported 8,577 new startups and have donated over $441 million in software and cash to nonprofit organizations in the LATAM area.

Our mission

220,000 employees empowering 8,000,000,000 people on the planet. To make every small business more productive and every large business more competitive. To make every government more responsive and expand access to education. To improve healthcare outcomes, create jobs and amplify human ingenuity.

When we empower every person and every organization on the planet to achieve more, we empower the world.

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Business Management IC5

2025-12-18

United States, Florida, Fort Lauderdale +10 more

1 day / week in-office

<b>Overview</b><br><p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Are you an experienced business professional who wants to enable our regional sales centers to execute against sales priorities and exceed sales targets? If so, then Microsoft's SME&C (Small Medium Enterprise and Channel) Corporate is looking for you! </span></p><p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set three bold ambitions for ourselves: create more personal computing, reinvent productivity and business processes, and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their finest each day. We were recently recognized as the most attractive global employer and have been and continue to be known for our incredible citizenship and community efforts. We have offices and career opportunities in all 50 U.S. states and 250+ countries around the world. </span></p><p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Be a part of a multi-generational, diverse and customer-obsessed team that demands excellence. Develop and apply your skills alongside the leading technology, marketing and sales professionals in a dynamic, fast-paced sales environment. And most importantly, achieve your personal goals and advance your career whether you are looking to build on your sales and consulting experience or exploring how to leverage your experience to dive into modern cloud. </span></p><p><span style="font-family: tahoma, arial, helvetica, sans-serif;">The <strong>SME&C Business Manager </strong>drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Leverages knowledge of organizational strategy and planned deliverables for the upcoming year(s) to design budgets. Leverages relationships to influence and advise on strategic decisions, content, and/or expertise. Leverages knowledge of the leader's goals and business approach to ensure business activities are aligned with the leader's objectives. Monitors team/organization health and supports the leader in responding to team culture issues, as well as leading culture initiatives while partnering with Human Resources (HR) to do so. Drives cross-team projects as needed to meet the changing business environment and manage complex business needs. Leads executive-level communication with a variety of internal audiences. Designs and oversees the creation of foundational and storytelling content within the organization and may do so within the industry. Drives accountability for the team and organization in executing core business activities.</span></p><br><br><b>Responsibilities</b><br><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;">Business Operations</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Collaborates with internal stakeholders and teams to supervise the creation and implementation of execution plans. Leads and oversees processes to ensure alignment across groups. Clearly communicates plans and mutual commitments across stakeholders, reviews process execution and performance to ensure results align with business priorities and scorecards. Sets effective practices for execution of strategies defined by leadership by leveraging consolidated information and advocating for and presenting clear business cases to the leader and business partners. Contributes to organizational design conversations and facilitates successful implementation of organizational plans and strategies (e.g., translates high-level strategic plans into concrete execution). Establishes key indicators of success in alignment with strategy to help streamline business strategy execution. Works within the organization to report against and adjust targets if necessary. Oversees corporate governance and performance management by providing insight and guidance on prioritizing and monitoring appropriate indicators, communicating progress to executive leadership, and evangelizing effective practices from the top levels of the company.</span></li><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization. Drives business direction and responsibility for leadership team to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Drives the architecture, development, and execution of the rhythm of business (ROB) aligned to the scope and complexity of the business. Provides direction for identifying and determining objectives to execute which are in alignment with the goals of the organization. Drives business review cadence. Ensures adherence to privacy and compliance, and drives accountability for the team and organization in executing core business activities. Works with executive leaders to drive expectation and influence content that enables realization of outcomes. Serves as a point of contact while understanding the business status and industry trends.</span></li><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">As appropriate, executes business plans to ensure continuation of business operations at all times, including in adverse conditions, in accordance with corporate governance. When needed, ensures checks and balances are in place for the team to ensure Microsoft's top interest with regard to strategic partnerships necessary for continuity of business. May strategize and develop business continuity plans with Microsoft corporate Crisis Management and Business Continuity teams.</span></li><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Leverages knowledge of the organizational strategy and planned deliverables for the upcoming year(s) to design complex budgets. Works in partnership with Finance to approve budgets and develops forecasting plans in partnership with the leadership team. Tracks financial progress against budget and may manage complex budgets with significant negotiation. Provides input on the development of principles and/or guidelines for budgeting and forecasting. Identifies actions that can be taken to course-correct and drive performance improvement. Anticipates business challenges based on forecasts and larger organizational circumstances. Works with Procurement team to coordinate future resources. Collaborates with leaders regarding resource management planning. Ensures spend remains within budget that the leader is aligned on the headcount and budget strategy.</span></li></ul><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"> </p><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;">Executive Leader and Team Communications</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Leads executive-level communication with a variety of internal audiences. Ensures alignment with business priorities. Develops content and messaging related to the team's mission and key projects. Proactively seeks out relevant content (e.g., security requirements, priorities, and/or updates) to communicate to the organization. Optimizes the leader's time by organizing the daily communications of the leader. Performs triage and ghostwriting on behalf of the leader to expedite leader's time. May perform executive-level communication with a variety of audiences.</span></li></ul><p style="margin: 0.0in; margin-left: 0.375in; font-family: Calibri; font-size: 16.0pt;"> </p><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;">Maximizing/ Extending the Leader</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Supports the leader in one or more key business management areas (e.g., setting key goals, priorities, and definitions; culture and health; communications; budget/finance; industry/business knowledge). Synthesizes insights and leverages expertise to influence the leader and leadership team. Oversees content creation within the organization and, at times within the industry. Leads audits of Teams and SharePoint memberships, shareable and expiring links, and documentation storage practices to ensure appropriate confidentiality and sensitivity parameters are met.</span></li><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Leverages relationships to influence and advise on strategic decisions, content, and/or expertise. Manages and builds relationships with leaders while using understanding of audience needs to ensure the optimal use of leaders' time. May interact with a broader array of high-level partners and stakeholders at scale for the business. Leverages key partnerships to drive the agenda for the leadership team and ensure follow up. Provides direction for criteria used to break down complex information into actionable steps for stakeholders. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan. Carries out related reporting and exception management as required. Organizes executive visits, including global events with customers.</span></li></ul><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"> </p><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;">Organizational Health</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Supports and enables a healthy scorecard for the team/organization and promotes and influences culture initiatives aligned to defined People Strategy, connecting leaders and teams to One Microsoft Diversity and Inclusion (D&I) plan resources and guidance. Partners with Human Resources (HR), leader, and business management community on ways to apply company guidance, accelerate progress related to culture and inclusion, define communications and action plans for the organization in response to employee signals. Capitalizes on team strengths and identifies development areas. Tracks the use of role-based compliance trainings and new trainings (e.g., security). Drives the training completion rates. As needed, may plan and execute on trainings and/or programs.</span></li></ul><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"> </p><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;">Special Project/Programs and Initiatives</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-size: 12.0pt; font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Engages in project management or may act as a project/program manager to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple functional disciplines and business organizations.</span></li></ul><p style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; padding-left: 40px;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Drives cross-team projects as needed to meet the changing business environment and manage complex business needs. Engages in project management or may act as a project/program manager to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple functional disciplines and business organizations.<br><br></span></p><ul style="list-style-type: disc;"><li>Embody our <a href="https://www.microsoft.com/en-us/about/corporate-values" target="_blank" rel="noreferrer noopener">Culture</a> and <a href="https://careers.microsoft.com/us/en/culture" target="_blank" rel="noreferrer noopener">Values</a> </li></ul><br><br><b>Qualifications</b><br><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Required/minimum qualifications</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles </span><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">OR equivalent experience.</span></li></ul></li></ul><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"> </p><p style="margin: 0.0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold; font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Additional or preferred qualifications</span></p><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles </span><ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li style="margin-top: 0.0px; margin-bottom: 0.0px; vertical-align: middle; font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12.0pt;">OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.</span></li></ul></li></ul> <br><br><p>Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Senior Finance Manager, Azure Channel Sales

2025-12-16

United States, Florida, Fort Lauderdale +3 more

3 days / week in-office

<b>Overview</b><br><div><p> </p><p>Microsoft's Channel Finance team is adding a new role to focus on Global Channel Sales (GCS) within our broader Microsoft Customer and Partner Solutions (MCAPS) Segment Finance team. Our team works with stakeholders across the company (Channel Partner, Solution Areas, Marketing, Business Planning) to help scale our commercial products and understand total addressable market (TAM) opportunities in the Small, Medium, & Corporate (SMC) customer segment.</p><p> </p><p>The Senior Finance Manager, Azure Channel Sales, will work closely with the Channel Partner business team, providing insights and analysis to inform strategic direction and business decision‑making to support revenue growth across the MCAPS priorities. We are looking for an individual who can operate effectively in an evolving business environment with significant growth opportunities.</p><p> </p><p>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to support others, and collaborate to achieve shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can contribute and grow.</p><p> </p><p>In alignment with our <a title="" href="https://www.microsoft.com/en-us/about" target="_self">Microsoft values</a>, we are committed to cultivating an inclusive work environment for all employees to positively impact our <a title="" href="https://careers.microsoft.com/v2/global/en/culture" target="_self">culture</a> every day.</p></div><br><br><b>Responsibilities</b><br><p style="margin: 0.0in 0.0in 0.0in 0.5in; line-height: 107%; font-size: 11.0pt; font-family: Calibri, sans-serif;"> </p><div><ul><li>Partner with the Global Channel Partner Sales and Small, Medium, & Enterprise Corporate (SME&C) business teams to integrate the monthly Rhythm of Business (ROB) and performance insights</li><li>Evaluate the health of the Commercial businesses and provide detailed insights from the partner lens, including revenue and non‑revenue Key Performance Indicators (KPIs), global target accountability, and partner‑specific performance against targets</li><li>Partner with the Planning lead to scope new commercial metrics, assess the evolution of existing scorecard metrics, understand data availability from partner teams, prepare and deliver targets across the areas, and collaborate with partner segment leadership to model and implement partner accountability targets</li></ul><p> </p><p><strong>Core accountabilities for this role include:</strong></p><p> </p><ul><li>Partnering with the MCAPS Business leads to support business execution, ensure accurate reporting of the segment’s impact and contribution, and serve as a trusted advisor</li><li>Driving the development of new analytics, including forward‑looking business analytics on go‑to‑market strategies and partner program KPIs, and fostering knowledge‑sharing with other SME&C finance leads</li><li>Collaborating across the partner ecosystem and engaging Field Controllers to communicate trends, support business decisions, and gather feedback to improve alignment between MCAPS Core and the field</li><li>Providing project‑based analytics to support various business initiatives</li><li>Demonstrating behaviors that reflect our culture and values</li></ul></div><br><br><b>Qualifications</b><br><p style="margin: 0.0in 0.0in 0.0in 0.5in; line-height: 107%; font-size: 11.0pt; font-family: Calibri, sans-serif;"> </p><div>Required/minimum qualifications:</div><div> </div><div><ul><li>Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR<ul><li>Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.</li></ul></li></ul></div><div> </div><div>Additional or preferred qualifications:</div><div><div> </div><div><ul><li>Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR<ul><li>Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience.</li></ul></li><li>1+ year(s) experience in multinationals with multi-product/multi-segment finance roles.</li><li>1+ year(s) work experience in matrix-based organization.</li><li>1+ year(s) work experience in the technology or software industry.</li><li>Able to prioritize effectively and operate in evolving and changing environments.</li><li>Ability to partner, build trust, and communicate with and influence leaders and business partners.</li><li>Ability to collaborate across organizational boundaries, support cross‑team work, and contribute to shared outcomes.</li></ul></div></div> <br><br><p>Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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Strategic Account Lead - Latam

2025-12-12

United States, Florida, Fort Lauderdale +1 more

0 days / week in-office – remote

<b>Overview</b><br><p>Manages the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g., senior leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.</p><br><br><b>Responsibilities</b><br><div tabindex="0" aria-label="Customer Strategic PartnershipsThe ability to build and maintain strong business relationships and partnerships, nurture executive relationships, and establish credibility as a trusted advisor. It involves effective relationship management, stakeholder engagement, and the ability to confidently project executive presence. This capability empowers professionals to cultivate collaborative partnerships, drive business growth, and establish themselves as valued advisors in their field. The ability to guide customers' thinking through active listening, questioning, and reflecting; provides vital insight and seamless service to help define needs and then provide advice."><div><div><strong><img style="height: 18px; width: 3px;" src="https://msrolelibrary.microsoft.com/assets/Rectangle.svg" alt="responsibility description">Account Management</strong></div><div> </div><div> </div><div><div>Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts.</div></div><div><div>Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.</div><div> </div><div> </div></div><div><div>Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).</div><div> </div><div> </div></div><div><div>Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.</div><div> </div><div> </div></div><div><div>Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.</div><div> </div><div> </div></div></div><div><div><strong><img style="height: 18px; width: 3px;" src="https://msrolelibrary.microsoft.com/assets/Rectangle.svg" alt="responsibility description">Competitive Knowledge</strong></div><div> </div><div> </div><div><div>Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.</div><div> </div><div> </div></div></div><div><div><strong><img style="height: 18px; width: 3px;" src="https://msrolelibrary.microsoft.com/assets/Rectangle.svg" alt="responsibility description">Customer Engagement</strong></div><div> </div><div> </div><div><div>Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy.</div><div> </div><div> </div></div><div><div>Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.</div><div> </div><div> </div></div></div><div><div><strong><img style="height: 18px; width: 3px;" src="https://msrolelibrary.microsoft.com/assets/Rectangle.svg" alt="responsibility description">Sales Excellence</strong></div><div> </div><div> </div><div><div>Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers.</div><div> </div><div> </div></div><div><div>Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Enables customers to provide feedback directly to executives to help transform account space by establishing open communication channels for feedback, providing executive sponsorship, and providing direction to others to ensure customer feedback is addressed through One Microsoft approach.</div><div> </div><div> </div></div><div><div>Leverages understanding of customer business and engages Microsoft decision makers to drive customer's strategy, goals, and optimization. Engages and influences decision makers of the account (e.g., senior leaders, executives) to position Microsoft to increase customer's budget allocated to Microsoft, and tailor solutions that satisfy customers' Key Performance Indicators (KPIs).</div><div> </div><div> </div></div><div><div>Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account by bringing innovative ideas and leveraging industry expertise. Mobilizes and mentors the account management team and relevant internal stakeholders with deep industry expertise to build deep partnerships with decision makers of the assigned account. Leverages best-in-class sales and communication strategies and tools to meet business needs and identify new opportunities. Builds new relationships to create new opportunities and expand relationships within the customer.</div><div> </div><div> </div></div><div><div>Creates and qualifies new opportunities by identifying strategic opportunities (e.g., large, long-term) within accounts and guiding the customer on how to best identify new opportunities, leveraging deep customer and industry relationships and consultative selling skills. Drives new business opportunities across the team by creating a partner ecosystem, and empowers team members to find new opportunities by acting as a role model and by setting a clear vision and energy for the team to drive towards.</div><div> </div><div> </div></div><div><div>Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers that showcase Microsoft's products and solutions to connect decision makers in the account to the broader Microsoft solutions, provide thought leadership to guide others on tailoring presentations, and generate new opportunities.</div><div> </div><div> </div></div></div><div><div><strong><img style="height: 18px; width: 3px;" src="https://msrolelibrary.microsoft.com/assets/Rectangle.svg" alt="responsibility description">Strategic Thinking</strong></div><div> </div><div> </div><div><div>Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization to drive purchase decisions and increase interaction and participation, leveraging relevant tools and resources (e.g., LinkedIn). Leverages relationships to address complex political blockers and drive execution for the customer.</div></div><div><div>Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer.</div></div><div><div>Engages in strategic discussions by articulating ideas to evolve and facilitate evolution of customer business model, using Microsoft capabilities to solve customer's complex business problems. Drives strategic initiatives to promote a more holistic digital approach between Microsoft and the customer.</div></div></div></div><br><br><b>Qualifications</b><br><p><strong>Required Qualifications</strong></p><div>Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.</div><div> </div><div>6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.</div><div>8+ years experience closing large, complex agreements/deals.</div><div> </div><div> </div><div><strong>Preferred qualifications</strong></div><div> </div><div><div> </div><div>Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.<br><br><p><strong>Other Requirements</strong></p><p>Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. </p><br><br>#MCAPS</div></div> <br><br><p>Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. <p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br/><a href='https://careers.microsoft.com/us/en/us-corporate-pay'>https://careers.microsoft.com/us/en/us-corporate-pay</a></p></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>

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