Johannesburg

The Johannesburg office is headquarters for Microsoft South Africa, and the Microsoft West, East, and Central Africa subsidiaries. It’s a hub of activity, energy, and innovation, where employees are passionate about meeting the needs of their customers. The newly renovated office showcases relaxed workspaces in which to collaborate with colleagues—all of whom have access to great coffee, a gym, various game rooms, and other amenities. By leveraging Microsoft technology platforms and services, Microsoft South Africa partners with the public and private sector to build and develop essential skills for the 21st century workplace.

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Customer Success Account Management Leader

2026-10-05

South Africa, Gauteng, Johannesburg

3 days / week in-office

Overview Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise, AI-powered solutions, and differentiated go-to-market execution, we help customers move from innovation to transformation while creating sustainable growth opportunities. We differentiate through value creation, delivering world-class customer experiences that accelerate adoption, strengthen loyalty, and enable customers to achieve meaningful business outcomes in the AI era. As a Customer Success Account Management Leader, you lead a team of Customer Success Account Managers responsible for delivering customer outcomes, business growth, and long-term customer success across a complex portfolio of accounts. You create alignment between customer priorities, Microsoft strategies, and execution plans by driving disciplined business management, strengthening executive relationships, and enabling consistent, high-quality customer engagement practices. You are accountable for delivering predictable customer and business outcomes by leading executive engagement, driving portfolio performance, fostering cross-functional collaboration, and developing a high-performing organization. Through coaching, inspection, and strategic guidance, you empower your team to navigate complexity, prioritize effectively, and deliver measurable impact across customer health, cloud adoption, and AI transformation initiatives. You serve as a trusted advisor to customers, partners, and Microsoft stakeholders, helping align investments and resources to accelerate customer value realization and business results. This opportunity will allow you to deepen organizational leadership capabilities, influence strategy across a broader business scope, and develop future leaders while helping customers realize transformational outcomes through Microsoft technologies and services. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul><li>Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation.</li><li>Own portfolio performance by establishing business rhythms, inspecting execution, identifying risks and opportunities, and driving accountability for customer, operational, and business outcomes.</li><li>Build and maintain trusted relationships with senior customer stakeholders and executives, providing strategic guidance, aligning priorities, and helping customers achieve measurable business value through Microsoft investments.</li><li>Influence and coordinate cross-functional teams across Microsoft and partner ecosystems to align resources, remove barriers, and deliver integrated customer success strategies at scale.</li><li>Develop a high-performing organization through coaching, succession planning, talent development, and inclusive leadership practices that strengthen team capability, engagement, and readiness for future opportunities.</li><li>Define and reinforce standards for execution quality across customer success planning, governance, customer engagement, and value realization practices, driving consistency and continuous improvement across the portfolio.</li><li>Champion AI adoption, continuous learning, and operational excellence by modeling effective behaviors, leveraging data-driven insights, and scaling successful practices that improve customer and business outcomes.</li></ul> Qualifications Required Qualifications (RQs)<ul><li class="MsoNormal" style="line-height: normal;">Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience<ul><li class="MsoNormal" style="line-height: normal;">OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li><li class="MsoNormal" style="line-height: normal;">OR equivalent experience</li></ul></li></ul>Preferred Qualifications (PQs)<ul><li class="MsoNormal" style="line-height: normal;">Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience<ul><li class="MsoNormal" style="line-height: normal;">OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li><li class="MsoNormal" style="line-height: normal;"> OR equivalent experience</li></ul></li><li class="MsoNormal" style="line-height: normal;">5+ years relevant work experience managing large enterprise customers/accounts in South Africa</li><li class="MsoNormal" style="line-height: normal;">3+ year(s) people management experience</li><li class="MsoNormal" style="line-height: normal;">3+ year(s) experience managing a consumption portfolio<ul><li class="MsoNormal" style="line-height: normal;">Project Management Institute (PMI) or equivalent Project Management certification</li><li class="MsoNormal" style="line-height: normal;">Prosci or equivalent certification</li></ul></li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Land Development Metro Lead

2026-09-30

Ireland, Dublin, Dublin +2 more

2 days / week in-office

Overview Microsoft is looking for a Land Development Metro Lead to have a key role in coordinating across internal teams (e.g. Environment, Engineering and Design, Construction, Government Affairs, Community Engagement etc.) to ensure delivery of operation-ready data centre sites. They will support the development and execution of permitting strategies for the lifecycle delivery of datacentre development and will be a key contributor in the execution of comprehensive permitting programs and to the Microsoft pre-construction program. The MS datacentre development portfolio consists of complex, multi-disciplinary, large scale, multi-year datacentre construction and lease projects. The Microsoft Datacentre Land Development team supports the development and delivery of Microsoft’s datacentre portfolio from site selection through design, construction and handover to operations.<div>Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Energy and Environmental Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.</div><div> </div><div>Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.</div><div>With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.</div><div> </div><div>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div> Responsibilities <div><ul><li>Lead permitting, approvals, and development activities for new data centre projects across the EMEA region.</li><li>Manage permitting strategy, due diligence, risk assessment, and engagement with Authorities Having Jurisdiction (AHJs).</li><li>Negotiate development agreements, support site seller negotiations, and oversee land development budgets through project stage gates and into construction.</li><li>Represent Microsoft with AHJs, regulatory agencies, politicians, and other external stakeholders to facilitate project development.</li><li>Coordinate infrastructure, utility easements, water connections, and other requirements with internal and external partners.</li><li>Provide project progress and risk reporting, identify solutions to expedite approvals, and support permit handover and ongoing compliance.</li></ul></div> Qualifications Required Qualifications:<ul><li>Bachelor’s Degree in Engineering, Construction, Real Estate, Urban Planning or equivalent area;</li><li>Substantial experience in real estate or infrastructure project development;</li><li>Experience delivering zoning, permits, planning and other development approvals for large scale and/or complex construction projects; </li><li>Experience managing a portfolio of projects and associated deliverables, budgets and schedules</li></ul>Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: <ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</li></ul>#COICareers | #EPCCareers | #DCDCareers Real Estate Portfolio Management IC4 - The typical base pay range for this role across Ireland is € 80,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html</a> Real Estate Portfolio Management IC4 - The typical base pay range for this role across United Kingdom is £ 55,200.00 - £ 92,900.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Business Program Mgr - BBBEE Internship (PwD Opportunities)

2026-09-16

South Africa, Gauteng, Johannesburg

Fully on-site

Overview The objective of the “Ability Hiring Event” is to build an inclusive hiring approach that recognizes and embraces the skills and capabilities of candidates living with disabilities. For purposes of this programme, disability refers to a long-term or recurring physical, mental, intellectual or sensory impairment which, in interaction with various barriers, may substantially limit a person’s prospects of entry into or advancement in employment. If you identify as a person with a disability, you are encouraged to apply to this programme. Participation in the Ability Hiring Event does not guarantee employment, and candidates will be assessed against the requirements of the relevant role. Fostering a hiring process that is inclusive of candidates living with disabilities is a top priority. We are committed to providing reasonable accommodations that enable candidates to fully participate in the recruitment and interview process and demonstrate their skills and capabilities. Come build community, explore your passions, and do your best work at Microsoft with thousands of university interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential, and excitement for the journey ahead. As a Business Program Management Intern, you will identify, define, and support opportunities to develop new programs and improve existing processes. You will work with cross-functional teams to drive operational excellence, support strategic initiatives, and help ensure programs are executed efficiently and effectively. You will gain hands-on experience in business analysis, program execution, stakeholder management, and performance measurement. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities About the Programme The Microsoft South Africa BBBEE Internship Programme offers talented graduates the opportunity to gain hands-on experience, develop professional and technical skills, and receive mentorship while working on meaningful projects. As part of Microsoft's commitment to skills development, transformation, and inclusive economic growth, interns are empowered to learn, grow, and make an impact while building the foundation for their future careers. Responsibilties:<ul><li>Support program planning, execution, and continuous improvement initiatives. </li><li>Conduct research and analysis of business trends, customer feedback, and operational data to identify opportunities for improvement.</li><li>Assist in developing recommendations to improve business processes, program effectiveness, and operational efficiency.</li><li>Collaborate with cross-functional stakeholders to support program delivery from initiation through completion.</li><li>Help define and track success metrics, including Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).</li><li>Create reports, presentations, dashboards, and communications that support business decision-making.</li><li>Support change management, project coordination, and stakeholder engagement activities.</li><li>Contribute to program reviews by analyzing performance data and identifying improvement opportunities. </li></ul> Qualifications Programme Eligibility:<ul type="disc"><li>Applicants must be South African citizens and meet the eligibility requirements of the Microsoft South Africa BBBEE Internship Programme.</li><li>Currently pursuing (final year with no more than 6 months remaining) or have completed a Bachelor's degree in the last 6 months in Business, Business Management, Operations, Finance, Economics, Industrial Engineering, Commerce, or a related field.</li><li>Fluency in English. </li></ul> #EiP #EiPMCAPS This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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