Shenzhen

Microsoft Asia Center for Hardware (MACH) is a growing team based in Shenzhen, China. MACH focuses on the development of Microsoft hardware products, as well as the management of manufacturing and supply chain operations. In response to the increasing productivity and entertainment needs of personal and enterprise customers, MACH has made significant contributions to the development, manufacturing procurement, supplier management, and incubation of new product technologies for Surface, XBOX, HoloLens, and PC peripherals. From fingerprint recognition technology to high-resolution laser/optical positioning technology, from outstanding portable design to unique ergonomic design, the Microsoft Asia Hardware Center is committed to innovation and works closely with the Microsoft team in Redmond, USA, to continuously advance Microsoft hardware products from conceptual design to mass production, This provides users around the world with distinctive classic hardware and convenient, precise and comfortable technology experience.

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Customer Success Account Manager

2026-02-04

China, Guangdong, Shenzhen

2 days / week in-office

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.</li></ul><ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.</li><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. </li></ul><ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives. </li><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an</li><li style="margin: 0cm 0cm 0cm 10px; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.</li></ul> Qualifications <ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 10px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience<ul style="list-style-type: circle; margin-top: 0cm; margin-bottom: 0cm;"><li style="margin: 0cm 0cm 0cm 30px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li><li style="margin: 0cm 0cm 0cm 30px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif; text-indent: 10px;">OR equivalent experience</li></ul></li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Success Program - Cloud Solution Architect

2026-01-21

China, Guangdong, Shenzhen +4 more

0 days / week in-office – remote

Overview The Senior Cloud Solution Architect (CSA) with POD Lead responsibilities is accountable for driving delivery excellence, technical quality, and operational discipline within a designated group of vendor CSAs (the POD).This position demands a strong technical foundation, advanced project management expertise, and proven leadership skills to ensure that every engagement delivered through the Success Program meets Microsoft’s highest standards for quality, consistency, and customer satisfaction.As both a technical expert and operational leader, the POD Lead oversees end-to-end delivery performance, enforces compliance with standards, and acts as a regional focal point for escalations and strategic alignment. Through hands-on engagement delivery, quality oversight, and mentoring, the POD Lead elevates both customer outcomes and team capability. Responsibilities Technical Delivery & Quality<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work).</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights.</li></ul>Program & Project Management<ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 0cm 10px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif; text-indent: 10px;">Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking.</li><li style="margin: 0cm 0cm 0cm 10px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif; text-indent: 10px;">Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights. Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards.</li><li style="margin: 0cm 0cm 0cm 10px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif; text-indent: 10px;">Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation.</li><li style="margin: 0cm 0cm 8pt 10px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif; text-indent: 10px;">Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making</li></ul>Leadership & People Enablement<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Act as a territorial leader, representing the POD in regional forums, QBRs, and stakeholder reviews.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Mentor and enable vendor CSAs, fostering a culture of accountability, growth, and continuous improvement.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Partner with CSAMs, TZ Leads, and SDMs to ensure engagement readiness, operational compliance, and business alignment.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Promote knowledge sharing and collaboration across PODs and solution areas, driving operational maturity.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proactively identify systemic issues or delivery risks and collaborate with leadership to implement corrective actions.</li></ul>Innovation & IP Contribution<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Provide structured feedback loops to IP Leads and central teams to improve delivery IP and automation opportunities.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Participate in pilot programs and testing of new Success Program engagements or frameworks.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Champion innovation by bringing field learnings, best practices, and process improvement ideas back into the global community.</li></ul> Qualifications <ul style="margin-top: 0.0cm; margin-bottom: 0.0cm;" type="disc"><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">10+ years of experience in IT consulting, cloud architecture, or technical delivery leadership.</li><li>Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors.</li><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions).</li><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Ability to understand and apply AI concepts within customer and operational contexts.</li><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Strong project management background, including governance, reporting, and delivery lifecycle management.</li><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs).</li><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Ability to communicate effectively with executive, technical, and operational stakeholders.</li><li style="margin-top: 0.0cm; margin-right: 0.0cm; margin-bottom: 8.0pt; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Excellent written communication and documentation skills; able to produce high-quality customer deliverables. Preferred:<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Experience leading or managing large-scale delivery teams under managed services or customer success models.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Knowledge of SRE principles, Governance & Compliance frameworks, or Operational Resiliency practices.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proven ability to mentor and coach others in technical or delivery excellence roles.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Experience with multi-partner or vendor management models.</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Working knowledge of Power BI, Azure DevOps, or automation tools for operational reporting and analytics.</li></ul>CertificationsRequired<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Microsoft Certified: Azure Solutions Architect Expert</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Microsoft Certified: Azure Administrator Associate</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Microsoft Certified: Azure AI Engineer Associate</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">ITIL® Foundation (preferably ITIL 4 Foundation)</li></ul>Preferred<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Microsoft Certified: DevOps Engineer Expert</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Microsoft Certified: Cybersecurity Architect Expert</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">PMP® (Project Management Professional) or PRINCE2® Practitioner / Foundation</li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Certified ScrumMaster®</li></ul></li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Cloud Solution Architect: Graduates Opportunities

2026-01-05

China, Guangdong, Shenzhen

3 days / week in-office

Overview This position is intended for recent graduates who completed/will complete their Bachelor's or Master's degree between 2025.9-2026.8.Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead. As Cloud Solution Architect, you will gather customer/partner insights and leverages these insights to design architectures, provide expertise/guidance, develop, propose and deliver Microsoft solutions to achieve customer/partner business outcomes and drive to completion the resolution/unblocking of their issues, resulting in accelerated consumption. This opportunity will allow you to leverage knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul style="list-style-type: disc;"><li>Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams. </li></ul><ul style="list-style-type: disc;"><li>Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner. Supports customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness. </li></ul><ul style="list-style-type: disc;"><li>With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. </li></ul><ul style="list-style-type: disc;"><li>Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Assesses customer/partner needs and gathers information that helps others to identify growth opportunities. </li></ul><ul style="list-style-type: disc;"><li>Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision. </li></ul><ul style="list-style-type: disc;"><li>Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services. </li></ul><ul style="list-style-type: disc;"><li>Embody our culture and values. </li></ul> Qualifications Required/minimum Qualifications<ul style="list-style-type: disc;"><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent experience</li></ul>Additional or Preferred QualificationsTechnical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" target="_blank" rel="noopener">Accommodation request form</a>.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.#MCAPSEiP #EiP This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Customer Success Account Manager

Success Program - Cloud Solution Architect

Cloud Solution Architect: Graduates Opportunities

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