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220,000 employees empowering 8,000,000,000 people on the planet. To make every small business more productive and every large business more competitive. To make every government more responsive and expand access to education. To improve healthcare outcomes, create jobs and amplify human ingenuity.

When we empower every person and every organization on the planet to achieve more, we empower the world.

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Customer Experience Engineer

2026-03-16

Australia, New South Wales, Sydney

3 days / week in-office

Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul style="list-style-type: disc;"><li>You identify and utilize engineering tools, customer telemetry and/or direct customer input to flag the patterns of defects/signals in the products or products misuse, or issues across customers. You gather and synthesize feedback from challenging and/or strategic customers and partners with broader context to learn ways in which customers and partners use the product and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product. You recommend and help develop training/readiness modules.</li><li>You proactively conduct health checks to ensure customer environment is optimized and configured for deployment, including all complex pending issues are resolved. You handle complex escalations on customer issues from the support or field teams. You act as a voice of customers (VOCs) to directionally inform relevant product and business groups on customers product experience and usage. You partner with other teams to prioritize, unblock, and resolve complex customer issues.</li></ul> Qualifications Required Qualifications<ul style="list-style-type: disc;"><li>Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ year(s) experience in software industry experience related to technology<ul style="list-style-type: circle;"><li>OR equivalent experience.</li></ul></li></ul>Additional or Preferred Qualifications<ul style="list-style-type: disc;"><li>Master's Degree in Engineering,<ul style="list-style-type: circle;"><li>OR related field AND 6+ years of software industry experience related to technology</li><li>OR Bachelor's Degree in Engineering, Computer Science,</li><li>OR related field AND 8+ years of software industry experience related to technology</li><li>OR equivalent experience.</li></ul></li><li>2+ years of customer facing experience.</li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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CFO, ANZ

2026-03-16

Australia, New South Wales, Sydney +1 more

3 days / week in-office

Overview In Microsoft Customer and Partner Solutions (MCAPS) Finance, we’re driving shareholder value in 57 subsidiaries & 117 Sales Locations and carry the local accountability for the financial as well as statutory and compliance matters across Microsoft commercial segments and products. We:<ul><li style="line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Land the company vision around the transformation of our business and customer orientation in the subsidiaries and externally.</li><li style="line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Drive strategic resource allocation and investments through local insights, ensuring optimal returns aligned with our worldwide strategy. Key focus is on new business and consumption with an industry and workload perspective.</li><li style="line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Build trust to lay the foundation of long-term growth from a customer and shareholder point of view in a compliant way.</li><li style="line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Empower and inspire our people to lead and be part of high performing impactful teams while providing diverse career opportunities.</li></ul> The CFO is responsible for MCAPS Finance function within ANZ, with responsibilities across Financial Planning and Analysis, Commercial Finance, Controls & Compliance and Statutory & Tax Compliance. This role has responsibility over Australia and New Zealand (with Sydney as the preferred location for hiring). Reporting directly to the CFO of MCAPS Asia, this role is part of the MCAPS Asia Finance Leadership Team, making key decisions around people, business processes and business impact.This role is also the key business partner for the ANZ Area VP and forms part of the ANZ Leadership Team accountable for delivering business results for ANZ whilst operating within Microsoft company policies and local laws. You must create a clear financial strategy for the country that aligns to business goals and drive results consistent with the goal.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   Responsibilities PeopleHire, develop and retain the best talent within Microsoft and in the local external marketplace and build highly effective, inclusive teams. Build a pipeline of qualified candidates for positions within ANZ and work with colleagues at Corporate and around the world to provide appropriate developmental opportunities for our staff. Key accountabilities are as follows:<ul><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Build an organization stronger than today through attracting, developing and sharing the right people for the right roles.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Drive manager hiring and succession to build a management team that reflects the diversity of the population. Proactively drive high quality and realistic succession plans, focusing on long-range potential and the mix of internal, external and diverse candidates.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Build an agile finance organization that can evolve over time to meet changing business needs and grow with our business.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Balance corporate skill sets while exercising local autonomy for effective decision making.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Act as a talent scout in the local market to acquire the best long-term talent for Microsoft (leverage college graduates, MBA, Interns, etc).</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Drive management excellence providing meaningful priority setting and performance review for each employee, with proper recognition of people using the rewards available.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Provide appropriate coaching, development and performance feedback for Finance leaders, working closely with the ANZ Leadership Team to ensure the appropriate attention.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Drive solid development plans for each employee, leveraging and promoting the Finance Academy and Learning weeks as well as specific programs for high performers.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Develop a culture oriented around active participation and solid improvement plans to achieve a great place to work for the team and strong employee satisfaction results.</li></ul> Business ImpactArea CFOs actively contribute to enhanced business profitably and maximize shareholder value for the company.<ul><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Own the performance management process from local strategic priorities setting, to target setting, budgeting, forecasting, actual, variance and trend analysis.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Deliver strong financial support on strategic ad-hoc studies (partnership, business case, investment scenarios).</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Drive profitability & productivity using benchmarking activities, deep dive into business drivers and KPIs, provide guidance, challenge plans, offer solutions, and ensure full buy in from local management.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Ensure effective communication and understanding of the financial & business performance, and drive the decision-making process.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Ensure good allocation and management of local resources (ROI) to drive effective profitable growth and drive shareholder value.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Participate in and influence business decisions by fully understanding the business strategy, business model, organization and market.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Contribute to business development and deal validation and lead the local activities for post-acquisition integration.</li></ul> Finance & Business process excellenceArea CFOs are focused on ensuring that both the basic financial control mechanisms are in place in the team as well as driving budget efficiencies, executing financial processes and increasing business productivity. Focus areas include:<ul><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Enforce and enhance the Controls & Compliance Framework and ensure statutory compliance.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Work to incorporate local standards of business conduct to be compatible with MS standards.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Define process to systematically review key cost drivers to ensure budgets are not exceeded as well as continue to search for cost saving opportunities.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Focus on P&L Agility efforts, Empowerment and Quarterly Accountability.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Lead Rhythm of Business and optimize Planning, Forecasting and Reporting processes.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Improve Revenue and P&L forecast accuracy.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Manage and oversee month end processes ensuring accounting excellence.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Ensure a standard Payroll process consistent with HR and Corp requirements.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Improve Business Productivity through best practice sharing and ROI analysis.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Drive the One Finance initiative and roll out within the Area and support activities around communication, support and escalations.</li></ul> Leading Finance TransformationTo contribute fully to the success of the company, Finance must continue to use our resources optimally. This means regular self-review and transformation to take advantage of opportunities in our markets and in our industry.<ul><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Provide support for implementation of shared services and outsourced solutions (e.g. One Finance).</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Execute headcount blueprints as appropriate.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Survey business partners to map out potential work opportunities.</li><li style="text-align: justify; line-height: 115%; font-size: 12.0pt; font-family: Aptos, sans-serif;">Work actively to offshore (internally and externally) non-core functions</li></ul> Qualifications Required Qualifications <ul style="margin-top: 0.0in; margin-bottom: 0.0in;" type="disc"><li>Bachelor's Degree in Business, Finance, Economics or related field AND 10+ years experience in Finance at a senior level and managing direct reports.<ul style="list-style-type: circle;"><li>OR Master's Degree in Business, Finance, Economics or related field AND 8+ years experience in Finance at a senior level and managing direct reports.</li><li>OR equivalent experience.</li></ul></li><li>Excellent functional finance skills, including P&L management, controllership, tax, compliance, audit.</li><li>Strong oral and writing communication skills, including towards non-finance audience.</li></ul> Preferred Qualifications <ul><li>Preferably 15+ years’ experience in Finance with a strong track record of people leadership, business partnering capabilities and controls & compliance culture.</li><li>Adaptability to multi-cultural and country-specific circumstances.</li><li>Ability to influence, negotiate, resolve conflicts, and establish credibility, trust and partnership at all levels of the organization.</li><li>Strong external representation skills (local Tax Authorities, independent auditors, lawyers, customers and partners).</li><li>Proven track record of achieving results through influence with no direct line authority.</li><li>Strong in ethics, integrity and accountability.</li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Director, Education and Workforce Policy, Asia

2026-03-16

Australia, New South Wales, Sydney +1 more

3 days / week in-office

Overview We are looking for a Director, Education and Workforce Policy focused on the Asia region to advance policy and translate it into practice to support students, teachers, families, and workers in the age of AI.This person will join the Global Education and Workforce Policy team in Microsoft Elevate to steer impactful initiatives across the Asia region. Acting as a key external representative for Microsoft, you’ll engage with regional and national officials, build meaningful relationships, and champion strategies that reflect Microsoft’s core values while advancing important policy and business goals. You will help guide Microsoft’s positions on critical education and workforce topics—such as the benefits and risks of AI, the impact of AI on work, responsible AI adoption, and how to ensure all citizens develop foundational AI literacy. As Director, Education and Workforce Policy, you will collaborate closely with Microsoft Global Affairs in the Asia region, Elevate AI Skills Directors, and Microsoft’s sales organization to drive policy and the adoption of Microsoft’s products, services, and solutions among government and education clients. This high-impact position also interacts with senior Microsoft leaders and executives, as well as a broad range of internal and external audiences, amplifying Microsoft’s voice and advancing strategic goals. This role reports to the General Manager, Global Education and Workforce Policy. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <div><div>Strategy & Program Leadership </div><div><ul><li>Execute the global education and workforce policy strategy through high-impact advocacy and programs in the Asia region, especially in target countries and localities.</li><li>Lead the design and execution of key policy campaigns, collaborating across functions regionally and globally to amplify Microsoft’s voice. </li></ul></div><div> Policy Development & Advocacy </div><div><ul><li>Lead regional policy analysis and recommendations on a diverse set of education and workforce issues, with a focus on AI.</li><li>Localize the global education and workforce policy agenda to a region and country’s needs and political environment.</li><li>Support adoption of AI literacy frameworks, standards, and guidance across education systems (K–12, vocational, higher education, and lifelong learning).</li><li>Write policy briefs and responses to government requests for input.</li><li>Anticipate emerging opportunities and threats and lead the development of forward-thinking strategies to address them. </li></ul></div></div><div><div> Stakeholder Engagement </div><div><ul><li>Create coalitions or work with a diverse range of partners—from government agencies to think tanks and community leaders—aligning interests and turning stakeholders into advocates for Microsoft’s policy and business goals.</li><li>Cultivate and sustain influential relationships with regional institutions, ministry staff, regulators, and opinion leaders, building Microsoft’s reputation as a trusted partner and thought leader.</li><li>Convene and influence key stakeholders, including ministries, employers, labor unions, civil society, and workforce intermediaries. </li><li>Strengthen public-private partnerships with government, including contributions to workforce hubs, advisory councils, and national digital skills initiatives. </li></ul></div><div> </div><div>Subject Matter Expertise & Influence </div><div><ul><li>Advise and collaborate with leaders to secure buy-in on policy positions and prepare leaders for public testimony on critical and complex issues.</li><li>Develop national and regional workforce narratives, strategic memos, and policy briefs for senior leadership. </li><li>Prepare executive materials for engagements, external meetings, parliamentary preparation, and strategy sessions. </li><li>Author policy analysis and feedback that summarizes and shapes national and regional education and workforce ecosystems.</li><li>Promote responsible AI in education principles across internal and external education and workforce programs. </li></ul></div><div> </div><div>Internal Collaboration </div><div><ul><li>Partner with regional and local Microsoft teams by providing policy analysis, insight briefs, recommendations, and meeting preparation. </li><li>Engage regularly with regional government affairs teams to align country-level actions with global priorities. </li><li>Lead and collaborate on high-impact, cross-group projects to develop actionable, scalable solutions for Microsoft’s education and workforce priorities.</li><li>Provide thought leadership to overcome regulatory hurdles, partnering closely with the Public Sector and key business leaders to unlock new market opportunities.</li><li>Open doors with policymakers, ministries, and institutions to advance Microsoft’s AI capacity-building solutions. </li><li>Coordinate communications across departments to guarantee all stakeholders stay informed and engaged on evolving issues. </li></ul></div></div> Qualifications <div>Required Qualifications</div><div><ul><li>Bachelor’s Degree in Public Policy, Education Policy, Technology Policy, or related field AND plus 6+ years of experience in government affairs, corporate affairs, public policy, or government, or related area.<ul><li>OR equivalent experience. </li></ul></li><li>A track record of building and managing strategic relationships to champion education and/or workforce policy priorities.</li><li>Demonstrated expertise in AI literacy, responsible AI in education, or digital skills policy.</li></ul></div><div> Preferred Qualifications</div><div><ul><li>8+ years of experience working with government ministries, regional/global institutions, unions, or large cross-sector alliances. </li><li>Familiarity with emerging technology policy issues, or the ability to quickly master complex technical and regulatory topics.</li><li>Experience crafting responses to legislative and policy processes.</li><li>Exceptional political awareness, analytical ability, and government relations expertise.</li><li>Strong writing, analysis, communication, and project management skills.</li><li>Ability to work independently, manage complex workstreams, and build trust with senior stakeholders.</li><li>Ability to navigate ambiguity in a fast-paced environment and contribute across a wide range of policy activities. </li></ul></div><div> #CELA</div> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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