Taipei

The Microsoft Taiwan office has been in Taiwan since 1989 with engineering teams first contributing to localized SKU software development, hardware firmware development and certification, and some global product and service development. Today, sales and marketing and engineering organizations co-exist in Microsoft Taiwan, operating in 3 offices located in Taipei metropolitan area and one office in Kaohsiung City. With the AI R&D Center, Microsoft engineering invests in global product and technology development and supports teams that focus on global services, core technology and science research in Taiwan. This is the first major engineering investment in Taiwan. Since its launch, more software and hardware teams have joined and formed the Microsoft Taiwan Development Center.

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Technical Support Engineer

2026-03-18

Taiwan, Taipei City, Taipei

2 days / week in-office

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience o OR equivalent experience. Language Qualification Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. SOFT SKILLS • Leadership - handle technically challenging and politically hot customer situations • Strong communications skills – Excellent spoken and written English communication skills • Effective, polished interaction with customer to gather information • Demonstrable troubleshooting skills • Cross-team collaboration • Logical and Critical thinking • Passion for technology and customer support • Understanding of cloud vs. on premise computing. TECHNICAL SKILLS Knowledge of one or two of the following domains: Networking, Operating System, Virtualization, Microsoft Azure Platform. Networking ○ Deep understanding of network protocols such as TCP/IP, and OSI concepts. Solid knowledge with DNS, Routing, NAT, HTTPs, etc. ○ Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.). Be able to analyze complex network issues with those tools. ○ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred Operating System/Virtualization (as a plus) ○ Knowledge with OS Internals concepts (Windows, Linux, etc.), Active Directory and Security ○ Understanding of Virtualization concepts and virtual system administration ○ Experience with VM (Windows and Linux) configuration and administration Microsoft Azure Platform (as a plus) ○ Microsoft Azure architecture and its components (Networking, Fabric, Compute, Storage, etc.) ○ Knowledge of Microsoft Azure Platform services Azure Platform development and deployment concepts Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Sr. Director of Structural Sourcing

2026-03-16

Taiwan, Taipei City, Taipei

3 days / week in-office

Overview Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries. The Cloud Sourcing, Spares, Security and Sustainability (CS4) organization within CSCP manages sourcing, strategy, and suppliers to provide cost, flexibility, and supply advantages that enable our org to become a world-class supply chain. Well-defined and executed sourcing and supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #CSCP #CSCPJobs Responsibilities • Sourcing management and strategies • Early engage with cross functional leadership including product design, quality, business teams to determine sourcing requirements for system integrators • Foster the partnership with engineering & business partners to identify/influence design and technology selection • Develop sourcing strategies for PCBA/ME/EE categories to ensure advantaged cost and sufficient continuity of supply • Define RFQ / RFP activities and direct structural sourcing team to conduct negotiations with suppliers • Manage contracting activities with Legal and ensure contract reflect MSFT’s cross functional engagements with suppliers • Serve as the escalation point for component supply and/or supplier issues • Cost and operations management • Set up savings targets for the categories managed and drive sourcing managers to deliver the result • Identify cost reduction opportunities and drive supplier competition with cost modelling and other sourcing tools. • Run weekly, monthly, quarter review with team on cost and operations KPIs • Manage ad-hoc cost issues e.g. tariffs / import export cost, cost inflation • Support cost and supply chain operations needs relevant to system integrators e.g. invoice, PO, inventory requirements • Continuous improvement of operations processes • Manage supplier performance and compliance • Develop and enable new suppliers • MSFT’s central point of contact of supplier relationship in assigned categories • Ensure supplier compliant with MSFT requirements (E.g. security, social responsibility, payment terms) • Conduct business review discussions • Ensure supplier deliver corrective actions on time from business review / audits • Support CSSC teams to drive suppliers toward their operational and cost metrics • Lead site development Taiwan CoE includes determining site future strategy, talent management, and cultural development • Develop and manage talent based on Microsoft HR policies Qualifications Minimum qualifications: • Master's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 8+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles OR Bachelor's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 10+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred qualifications: • 15+ years experiences in procurement, supply chain, operations areas • 10+ year working experience in sourcing and supplier management in PCBA, EE, ME and/or thermal categories • Extensive experience in leading cross functional teams This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Cloud Solution Architect

2026-03-11

Taiwan, Taipei City, Taipei

1 day / week in-office

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes. This role requires proven, hands-on experience delivering solutions using Teams/ SharePoint Online/ Intune, with a strong focus on secure productivity and enterprise collaboration scenarios. The successful candidate will have demonstrated the ability to design and implement Teams/ SharePoint Online/ Intune solutions that meet business, security, and governance requirements in complex customer environments. Experience with Microsoft Teams is highly desirable and will be considered a strong advantage, particularly in supporting integrated collaboration and productivity solutions across Microsoft platforms.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Customer Centricity • Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately. Business Impact• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.• Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.Technical Leadership • Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite). • Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. • Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps. Qualifications Required Qualifications: <ul><li>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</li><li>Relevant Microsoft 365 technical certification is required. Strong expertise in Microsoft Teams is mandatory, while experience with SharePoint Online and Microsoft Intune is preferred.</li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Microsoft engineering in Taiwan

With the AI R&D Center initiative to land in Taiwan in 2018, Microsoft engineering started to invest in global product and technology development with this initiative. The AI R&D Center initiative supports teams that focus on global services, core technology, and science research to land in Taiwan. This is the first major engineering investment in Taiwan. Since then, more software and hardware teams have been joining and formed Taiwan Development Center along the way.
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