Microsoft Careers Stage

Technical Support Engineer - Azure AI

2026-01-07

Japan, Tokyo-to, Tokyo +1 more

3 days / week in-office

Overview マイクロソフトのカスタマーエクスペリエンス＆サクセス（CE&S）は、全世界で17,000人以上の従業員を擁し、マイクロソフトのエンドツーエンドのカスタマーエクスペリエンスの戦略、設計、実装を担っている組織です。CE&Sの一員として、マイクロソフトが業界をリードする製品やサービスを提供しているという理由だけでなく、差別化され、つながりのある顧客体験を提供しているからこそ、顧客がマイクロソフト製品を効果的に利用するという未来を築くために、ぜひご協力ください。 CE&Sの中でも、カスタマーサービス＆サポート（CSS）組織は、シームレスなサポート体験を提供することで、すべての人と組織の信頼と信用を構築しています。CSSでは、お客様とパートナー様の問題を迅速に解決し、将来の問題の発生を防止し、マイクロソフトへの投資からより多くを達成するための新しい方法を示すお手伝いをします。 カスタマーサービス＆サポート（CSS）の中でも、Azure AI チームはお客様に対して最先端の人工知能技術を駆使した高品質なサポートを提供しています。私たちのチームは、データ分析、機械学習、自然言語処理、コンピュータビジョンなど、幅広いAI技術に関する価値あるサポートソリューションを提供し、お客様のマイクロソフトに対する信頼を高め、ビジネスパフォーマンスを向上させています。 カスタマー・サービス＆サポート（CSS）チームでは、カスタマーサクセスを実現することに情熱を燃やす人を求めています。テクニカルサポートエンジニアとして、お客様の技術的な問題を自らトラブルシューティングを行い、解決していきます。この機会に、問題解決能力、コラボレーション能力、リサーチ能力を磨き、技術的な熟練度を深めることで、キャリアアップを加速させることができます。 マイクロソフトのミッションは、地球上のすべての人とすべての組織がより多くのことを達成できるようにすることです。私たちは、成長マインドを持ち、他者に力を与えるためにイノベーションを起こし、共通の目標を実現するために協力し合います。私たちは日々、尊敬、誠実、説明責任という価値観の上に立ち、誰もが仕事でもそれ以外でも成功できるような、包括的な文化を創造しています。 Responsibilities ■業務内容  私たちの部門で求められるものは、お客様にご満足いただける付加価値の高いサポートサービスを提供することです。  単に技術上の問題を解決するのではなく、その技術上の問題を通じてお客様が抱えるビジネス上の問題や将来のニーズを察知し、コミュニケーション力と高い技術力を駆使して問題の解決に取り組みます。  <ul><li style="font-size:10.0pt">チーム内外のメンバーと連携し、お客様の問題解決に向けた最適なソリューションを提供します。お客様のご状況によっては、社内営業部門などの関係者と連携しながらお客様をサポートします。 </li><li style="font-size:10.0pt">世界各国に在籍しているサポートエンジニアや、マネージャー、開発部門のエンジニアと協力しつつ、技術的なサービスを提供します。  </li><li style="font-size:10.0pt">電話、E-mail および Web を用いて密接に連絡を取り、問題解決を図ります。  </li><li style="font-size:10.0pt">検証、ログ分析、デバッグスキル、ソースコード、およびその他の独自のツールを使用して、問題を分析し、お客様のニーズを満たすソリューションを提供します。これにはサンプルコードの作成なども含まれます。 </li><li style="font-size:10.0pt">お客様からのニーズや声を製品開発部門にフィードバックします。 </li><li style="font-size:10.0pt">製品開発部門へ製品の不具合を報告し、不具合の修正依頼を行います。  </li><li style="font-size:10.0pt">将来的には他のエンジニアと知識を共有するためのトレーニングの開発と提供いただきます。(Face to Face またはリモート) また、新しいエンジニアのメンタリングなどもご担当いただきます。 </li><li style="font-size:10.0pt">お客様向けのセミナーで講師としてトレーニングの提供や QA の実施を担っていただく場合もあります。 </li></ul> ■勤務形態　※詳しくは面接・面談時にご説明いたします。  通常勤務 : 9:00-17:30 (7.5時間勤務、休憩1時間)  ※24 時間体制でサポートする深刻度の高いお問合せにローテーションで対応をしていただきます。(一カ月に数回程度) 担当製品によってオンコール (当番制の待機) となります。 ＜リモート勤務＞  ご経験、スキルに応じてリモート勤務が可能です。  ※必要に応じて出張が発生する可能性があります。  ※個室及びインターネット回線(規定あり)など業務に従事いただくうえで必要な環境をご用意いただきます。 Qualifications ■基本条件：技術スキル<ul><li style="font-size: 10.0pt;">3年以上のテクニカルサポート、テクニカルコンサルティング、システム開発/構築/運用の経験等</li></ul> 必須要件 (下記のいずれかに該当すること) <ul><li style="font-size: 10.0pt;">3年以上のトラブルシューティングや障害対応のご経験 </li><li style="font-size: 10.0pt;">2年以上のAzure製品 (Azure Virtual network, Azure Storage, Azure Container Registry, Azure Key Vault)のシステム構築・運用経験 </li></ul> 〈ソフトスキル〉<ul><li style="font-size: 10.0pt;">適応性、柔軟性、プレッシャーや厳しい納期の中で正しく業務遂行できる能力 </li><li style="font-size: 10.0pt;">優れた対人能力およびコミュニケーション能力 (口頭および書面) </li><li style="font-size: 10.0pt;">自発的で独立した思考を持ち、状況や理解を測定可能な方法でビジネスを前進させる行動に日常的に変換できる </li><li style="font-size: 10.0pt;">様々なソースからのフィードバックを抽出し、優先順位を付け、行動する能力 </li></ul> ■推奨要件：<ul><li style="font-size: 10.0pt;">AI&IoT関連製品 (Azure Open AI, Azure Machine Learning, Azure AI Services (Cognitive Services), Azure IoT) の設計/構築/運用経験</li><li style="font-size: 10.0pt;">Network (レイヤー2以上) に関する構築や障害対応のご経験 </li><li style="font-size: 10.0pt;">Azure のMCP資格 (AI-900, AI-102, AZ-900) </li></ul> ■言語条件：<ul><li style="font-size: 10.0pt;">日本語 : ビジネスレベル上級 </li><li style="font-size: 10.0pt;">英語 : 読み書きができ、ビジネスレベルの会話ができるレベル</li></ul> ■歓迎言語要件 ：韓国語 : 読み書きができ、ビジネスレベルの会話ができる (任意) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Technical Support Engineer - Microsoft Endpoint Configuration Manager (Chinese Language Support)

2026-01-07

Japan, Tokyo-to, Tokyo

0 days / week in-office – remote

Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness<ul><li style="font-size: 10pt;">Participate in communities with peer delivery roles.</li><li style="font-size: 10pt;">Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.</li></ul> Product/Process ImprovementIdentify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements Qualifications Minimum Requirements:<ul><li style="font-size: 10.0pt;">3+ years technical support, technical consulting experience, or information technology experience<ul><li style="font-size: 10.0pt;">OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience</li></ul></li><li style="font-size: 10.0pt;">Operation management experience of MECM or other Client Security or Asset Management products</li></ul> Language Qualifications:<ul><li style="font-size: 10.0pt;">English: fluent in reading, writing and speaking</li><li style="font-size: 10.0pt;">Chinese: fluent in reading, writing and speaking</li><li style="font-size: 10.0pt;">Japanese: basic communication skills in reading, writing and speaking for internal communication</li></ul> Preferred Qualifications:<ul><li style="font-size: 10.0pt;">Shared <a href="https://www.microsoft.com/ja-jp/mscorp/mid-career/culture" target="_blank" rel="noopener">mission and culture</a> with the passion and drive to contribute to our customers and society as an engineer</li><li dir="ltr" style="font-size: 10.0pt;">Sense of responsibility, accountability, teamwork, and leadership</li><li dir="ltr" style="font-size: 10.0pt;">Ability to work collaboratively with team members</li><li id="tw-target-text" dir="ltr" style="font-size: 10.0pt;">Growth mindset with dedication to improving one's own technical and communication skills</li></ul><pre id="tw-target-text" dir="ltr"></pre> Other Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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Customer Success Finance Manager

2026-01-09

Japan, Tokyo-to, Tokyo

3 days / week in-office

Overview <ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Finance manager partnering with Customer Success and One Services to enable business transformation across the customer lifecycle, delivering post sales technical support and driving customer value and solution adoption.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Drive Area revenue growth for Unified/Support by translating Corp strategy into actionable plans using market insights and propensity models, with strong focus on MACC to Azure execution. MACC as Microsoft Azure Consumption Commitment.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Embed AI into day to day processes and analytics to improve reporting quality and accelerate business execution.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Act as a trusted financial advisor, influencing decisions through expert financial guidance, strong stakeholder partnerships, and adaptability to changing business needs.</li><li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</li><li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.</li></ul> Responsibilities Develops and leverages relationships with business partners to bolster sales, and to understand and manage business risk. Designs and negotiates solutions to complex financial issues with business partners. Collects customer and partner feedback data and applies data analysis techniques to improve experience. Serves as an advocate for Microsoft and its partners. Manages balance between customer centricity, enablement of sales, and cost-effectiveness. Works directly with business partners to translate top-down targets to an accountable budget for each group. Completes and reviews analysis, modeling, and research to support preliminary and adjusted forecast cycles. Develops and tests financial models. Partners and solicits insight from business and commercial stakeholders. Manages financial plans, budgets, and forecasts to support strategic decision-making. Shares business insights and advances solutions and action plans to drive business and commercial leader goals and short-term accountabilities. Provides credible insights into industry benchmarks and consumer trends, performance improvements, and growth. Facilitates to resolve complex issues. Manages and executes processes through engagement with internal and external stakeholders. Understands the interconnections between data, information, and results and translates this into forward-looking narratives and forecasts. Generates actionable plans based on complex results, ambiguous findings, and multi-year time horizons. Participates in and influences business partner situations understanding and awareness. Monitors comprehensive system of accounting policies, procedures, and controls that span all accounting operations. Maintains control process and procedures regarding accounting, stat, non-financial disclosures, and regulatory filings. Ensures proper financial and accounting infrastructure to maintain reporting requirements. Qualifications Required/minimum qualifications<ul><li style="line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.</li><li style="line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Fluency in Japanese and English language</li></ul> Additional or preferred qualificationsMaster's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 12+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR equivalent experience.3+ years experience in multinationals with multi-product/multi-segment finance roles.3+ years work experience in matrix-based organization.3+ years work experience in the technology or software industry. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>

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